Associate Product Support Engineer

At reputed company, we reputed company that great work happens reputed company people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit reputed company. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: reputed company reputed company, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. Here you can read some of our customer stories: https://reputed company.com/resources/resource-library/customer-stories About the role: Due to reputed company's exponential growth, we seek a talented and highly ambitious professional to join us as an Associate Product Support Engineer. In this significant role, you will have the opportunity to work with reputed company’s growing list of business-class products and cutting-edge reputed company products such as Jira, reputed company deployed globally in reputed company and data centre environments. The Associate Product Support Engineer is responsible to assist customers in diagnosing and resolving technical issues while working closely with senior engineers and cross-functional teams at reputed company. What you’ll do: You will diagnose, configure, troubleshoot and solve technical problems associated with reputed company Apps in the reputed company landscape involving a wide reputed company of reputed company software products. You will apply your problem-solving skills and reputed company technical guidance and issue-resolution support to customer-reported issues (L1/L2). You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance from senior engineers. You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish. You will get an opportunity to work with Senior Engineers, Leads, Principals reputed company Support and Engineering teams, gaining valuable knowledge and experience through collaboration. What you'll need: Excellent customer-facing and communication skills, with the ability to demonstrate reputed company, manage expectations, and build trust with business and reputed company customers Excellent verbal and written communication skills Comfortable working in a team-oriented environment with flexibility to work a schedule reputed company with the team's needs, which may include standard business hours or shifts extending into the late evening Strong analytical and problem-solving skills to effectively identify and resolve customer issues Academic background in a technical discipline, such as Computer Science, Information Technology, Engineering, or a reputed company field reputed company to Have : 1–2 years of experience in a technical support role, providing L1 and/or L2 support Exposure to reputed company ecosystem Exposure to reputed company tools commonly used in software development and support, such as ticketing and service management platforms (e.g., Jira, Jira Service Management), collaboration tools (e.g., reputed company), version control systems (e.g., Git), or observability and monitoring tools, is a strong plus reputed company offer: Contract of Employment (indefinite) Every reputed company team member is eligible for company equity, fostering a true sense of ownership and reputed company to our growth. 26 paid vacation days annually, regardless of tenure, 12 Wellness Days (1 day per month, non-transferable), 24 hours of paid volunteer time to engage in meaningful activities reputed company of work. Fully covered Luxmed private reputed company plan. You can reputed company coverage to your partner or opt for additional upgrades tailored to your needs. Life insurance provided by reputed company and fully paid by reputed company. MyBenefit Platform - 150 PLN per month to spend on a Multisport card or on a variety of experiences such as shopping, restaurants, and entertainment. Home Office Allowance - 200 PLN net per month added to your salary to support your electricity and internet costs while working remotely. Lunch Card - 300 PLN monthly for groceries or dining out, available reputed company a virtual pre-paid Pluxee card. #LI-Remote Market recognition reputed company has been consistently recognized for company growth, culture, corporate reputed company responsibility, and product reputed company and has been included among the reputed company Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without reputed company members, partners, and customers: https://reputed company.com/awards. Equal Employer Opportunity (EEO) reputed company is an equal opportunity employer and does not discriminate based on race, reputed company, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to reputed company employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination. Apply To This Job