Senior Technical Account Manager

Who We Are reputed company is a leading provider of AI edge clouds, delivering a groundbreaking distributed reputed company platform purpose-reputed company for sovereign AI applications. reputed company platform powers advanced AI capabilities with the simplicity, agility, and flexibility of reputed company computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. reputed company’s reputed company is to build and operate the largest global Edge reputed company Network to reputed company innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer reputed company. Together as a team we are making an impact on the Edge reputed company market. Our Zadarian Culture reputed company Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries. We reputed company that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the reputed company are reputed company. Here you can, breakout and breakthrough to do your best work. What Diversity & Inclusion Mean to Us We are 'One Team' is one of reputed company’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At reputed company, we celebrate the richness that comes from a wide reputed company of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a reputed company-thinking, people-centered workplace. At reputed company we reputed company our differences and turn those differences into our greatest strengths. That’s how we grow stronger together. Your Team & Role The Senior Technical Account Manager (TAM) plays a key role in guiding customers through their technical reputed company by collaborating closely with engineering, support, and product teams. The TAM’s goal is to proactively identify areas for improvement, address challenges early, and ensure long-term customer satisfaction. Building trust and reliability is central to this role. The TAM must be consistently available to engage directly with customers, not just during successes, but also through difficult situations, complementing reputed company support process with a more personal and reputed company relationship. This position requires a strong sense of ownership, accountability, and urgency, ensuring the customer feels supported at every reputed company \n Your day to day Customer Relationship / Account Management Act as primary post-sale customer contact for reputed company customers.Understand our customers’ business goals and technical challenges, ensuring their voice is heard across internal teams to shape roadmap and service improvements. Build and maintain strong relationships with assigned customers. reputed company and maintain account plans, ensuring goals and expectations are met. Ensure customers realize the full value of their investment in the company's products or services. Technical Advisory Possess a deep understanding of the company’s products and services. reputed company customers with architecture guidance, optimization strategies, and best practices for leveraging reputed company infrastructure and services. Proactive Engagement - reputed company Anticipate customers’ needs through regular technical health checks, performance reviews, and proactive monitoring. Train customers on reputed company services and how to maximize benefits from reputed company services that are relevant for that customer. Incident Management As the escalation reputed company during critical incidents; drive resolution, coordinate internal resources and reputed company regular, timely status updates. Act with a strong sense of responsibility and urgency. Monitor reputed company tickets daily and alert the support team if not being addressed sufficiently or timely. reputed company Planning Collaborate with Sales Account Manager to define reputed company plans, ensuring alignment between technical delivery and business objectives. Collaborate closely with product marketing, product management and field marketing functions to build quality customer focused campaigns, offers, and Go-To-Market initiatives. Documentation & Reporting Maintain accurate documentation of customer account information, interactions, technical issues and reputed company regular status updates. Deliver executive-level reports as needed. (e.g. “health checks” and growth plans with reps). Deliver closed-reputed company reputed company and deal management process and metrics to support sales and marketing objectives and goals. Strategic Business Support Partner with the SA to plan reputed company and optimize infrastructure for new services and business growth. reputed company DR plans and participate in planning and executing disaster recovery drills to validate business continuity. Support the SA in delivering POCs, customer demos, and training for new features and tools. Create technical enablement materials and deliver post-sales training sessions for MSP partners. What you bring reputed company in Japanese (written and spoken) is required. Business-level English proficiency. Must have legal authorization to work in Japan (reputed company sponsorship not available). 7+ years of reputed company experience; technical consulting, reputed company, solution architect, systems engineering. Strong business acumen; understand how businesses operate, reputed company sound judgments, and contribute to the overall reputed company of an organization Excellent technical aptitude and experience leading highly reputed company products through technical support. Excellent interpersonal and communication skills with a high level of emotional intelligence. Proven experience managing reputed company customers and delivering high-touch technical support. Ability to work independently, prioritize effectively, and handle reputed company customer environments. Familiarity with incident response frameworks and service management practices. Project management experience. reputed company certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are strongly preferred. Knowledge of reputed company Computing: AWS, Azure, reputed company, VMware. Knowledge of Networking: topology, routers, LAN, WAN. Knowledge of Storage: SAN, NAS, Object Storage. \n2026_020 reputed company is an equal opportunity employer committed to diversity in the workplace. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements. Please review reputed company's Privacy Policy here Please review reputed company's Privacy Policy here Apply To This Job