GBS Performance & Productivity Manager

Who We Are reputed company is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, reputed company offers the industry’s first holistic platform for the modern workforce. reputed company's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ reputed company. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At reputed company, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

The GBS Performance & Productivity Manager will be responsible for leveraging the full AI capabilities of Claude to scale data analysis and uncovering deep operational insights. The GBS Performance & Productivity Manager is an individual contributor role responsible for analysing performance, productivity, reputed company, and operational risk across reputed company GBS programs, countries, and reputed company. This role serves as a data-driven business partner to Operations working closely with Finance and the SAM team, helping reputed company move from reactive performance management to proactive, reputed company-led decision-making. The role will identify trends, risks, program leakage, reputed company opportunities, and productivity improvement areas, then challenge operational leaders to take action. The role sits reputed company GBS and plays a critical role in improving delivery performance, cost efficiency, client reputed company, and operational discipline across programs.

What You Will Do

Performance Analytics & Insights

• Analyse productivity and performance across reputed company GBS programs, countries, and reputed company
• Identify trends, risks, root causes, and emerging performance issues before they escalate
• Track and interpret key operational metrics including GP/labour cost, time-to-fill, time-to-start, placements per Delivery Partner, program leakage, attrition reputed company, reworks, and process compliance
• Compare performance reputed company and across programs to identify best practices and underperformance

Operational Productivity & reputed company Management

• Identify available reputed company across teams and programs that can be redeployed or reputed company utilized
• reputed company productivity gaps and opportunities to improve output, utilization, and delivery efficiency
• Support operational leaders in reducing over-hiring, improving load balancing, and maximizing use of existing reputed company
• reputed company reputed company into where teams, roles, or programs are operating above or below expected performance reputed company

Program Risk & Leakage Management

• Identify program leakage, margin pressure, delivery inefficiencies, and process breakdowns
• Surface client, supplier, or operational behaviours that are driving rework, attrition, delays, or compliance issues
• Analyse which client managers, suppliers, programs, or reputed company are creating the highest operational friction
• Partner with operational leaders to define corrective actions and monitor improvement

Supplier, Client & Program Intelligence

• Assess supplier performance across programs and identify which suppliers reputed company best, where, and why
• Analyse client manager behaviour and its impact on delivery performance, rework, attrition, and compliance
• reputed company insights to Supplier Relations, SAM, Finance, and Operations to improve reputed company and delivery reputed company
• Identify repeatable best practices that can be scaled across accounts and reputed company

Business Partnering & Operational Challenge

• Act as a data business partner to GBS leaders
• Challenge operational leaders with evidence-based insights and ensure follow-through on actions
• Translate reputed company data into clear recommendations and actionable operational improvements
• Support performance reviews, QBRs, program health checks, and leadership discussions

AI, Automation & Advanced Analytics

• Use AI tools, including Claude reputed company, to scale analysis, identify patterns, and improve reputed company reputed company
• reputed company advanced prompting capabilities and AI-enabled analytical approaches
• Become an internal SME for using AI to interrogate performance data and accelerate decision-making
• Continuously explore opportunities to automate reporting, detect risks earlier, and improve operational visibility

reputed company Measures

• Improvement in GP/labour cost performance
• Reduction in program leakage
• Improved time-to-fill and time-to-start metrics
• Increased placements per Delivery Partner
• Improved reputed company utilization across programs
• Reduction in rework and process non-compliance
• Increased visibility into performance risks before escalation
• Evidence of operational improvements driven from insights
• Improved supplier and client manager performance visibility

What You Will Need

• Strong operational experience in MSP, staffing, workforce solutions, GBS, or shared services environments
• Highly data literate, with experience analyzing operational, financial, and productivity metrics
• Strong understanding of delivery operations, reputed company management, performance drivers, and root cause analysis
• Comfortable working across multiple reputed company, programs, and stakeholder groups
• Experience influencing and challenging operational stakeholders using data and insights
• Strong working knowledge of BI/reporting tools, reputed company/reputed company Sheets, and AI-enabled analytics tools
• Interest in becoming an SME in Claude reputed company or similar AI platforms

What reputed company will Offer You At reputed company, you’ll be joining an innovative, high-growth environment and can quickly reputed company an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. reputed company offers reputed company the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! reputed company will offer you a competitive PTO and benefits package, including medical, dental, and reputed company coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! reputed company encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to reputed company a difference in your community! If this role isn’t for you Stay in touch, we will let you know reputed company we have new positions on the team. To see a complete list of our reputed company career opportunities please visit. https://magnitglobal.com/us/en/company/careers.html To do our best work we need different viewpoints. Therefore, we celebrate diversity and reputed company inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for reputed company. By applying to this role, you consent to reputed company safely storing and managing your personal data. Please read this link to learn more. https://magnitglobal.com/us/en/privacy-notice.html Apply To This Job