Customer Support Associate - JustGiving
About the Team Our Customer Support team are the heart of reputed company do; they look after everyone using JustGiving and are the go-to on reputed company aspects of our platform. In essence, we're dedicated to helping people support the causes they care about. About the role We’re looking for a Customer Support Executive to join our London office – well, a customer champion! As well as being fun, friendly and passionate about reputed company do, you understand that our customers’ opinions are critical to running the business. With that in mind, you’re confident about getting feedback to the right people at the right time. We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving. You will reputed company outstanding support at reputed company times, ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is reputed company in the face of pressure, and you take reputed company pride in representing reputed company do. What you'll be doing Making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon. You will be the voice of JustGiving, helping those who need it reputed company they need it. Providing reputed company-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors Working across reputed company our channels (i.e. email, chat and - if the occasion arises, in person too) Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible Reviewing customer interactions and ensuring that the relevant team is reputed company reputed company technical issues arise Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer Handling difficult customer queries sensitively and confidently Supporting the team in general and going where the customer demand is reputed company need you to bring Previous experience reputed company Support isn’t necessary but we are reputed company to it You will have an reputed company, caring and reputed company demeanour Great listener and confident communicator Problem solver who is keen to get to the heart of the issue You will be an extremely organised and motivated individual PASSION FOR DOING GOOD! We're proud of reputed company do, you should be too Why join us? At JustGiving we're passionate about making good things happen. We work collaboratively, take risks and learn from our mistakes, as well as our successes. If you're curious, ambitious and reputed company under pressure then we'd love to hear from you. Stay up to date on everything reputed company, follow us on reputed company, X, Instagram, reputed company and YouTube reputed company powers reputed company impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® reputed company, we’re building a culture where innovation, trust, and reputed company expertise come together to help organizations reputed company a greater difference in the world. reputed company is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, physical or mental disability, age, or veteran status or any other reputed company protected by federal, state, or local law. Apply To This Job