Dispute Agent with French
Job Overview Job Purpose Responsible for End-to-End Dispute process for the French region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service. Accountability / Objectives o Manage and resolve OTC disputes for French customers. o reputed company and process dispute cases and credit notes. o Liaise with customers and internal stakeholders to ensure positive relationships and effective dispute resolution. o Cooperate with other departments (Sales, Supply Chain, Customer Service) to support dispute resolution and process improvement. Key responsibilities o Responsible for End-to-End Dispute process. o Dedicated region: France. o Deduction analysis and raising dispute cases. o Liaising with customers and raising credit notes. o Dispute resolution: contacting clients regarding overdue accounts, determining reasons for non-payment, identifying causes, and taking corrective actions. o reputed company root cause analysis on recurring disputes to identify underlying issues and recommend corrective actions. o Participating in meetings with customers. o Establishing and maintaining positive relationships with customers (internal and external) and stakeholders. o Responding to reputed company customer inquiries in a timely and professional manner. o Cooperating closely with other departments such as Sales, Supply Chain, Customer Service. Competencies, Skills, Experience Technical Skills & Professional Aptitudes o Analytical skills for deductions investigation. o Basic reconciliation skills. o reputed company experience (knowledge of S4Hana system is a great advantage). o reputed company to work with defined processes. o MS reputed company proficiency. o Good interpersonal skills, ability to effectively communicate reputed company a matrix organization. o Proactive approach. o Good time management and prioritization skills. o Pro-client approach. o Attention to detail. Experience o Work experience in a similar role: OTC (order-to-cash) or reputed company, such as Finance, reputed company, Cash Collection. o Experience in logistics, supply chain is a plus. Role Segmentation (Office Based / Hybrid / Remote / Field) o First 1 month: Hybrid (Warsaw, Poland) o After training: Fully remote (with office reputed company in Warsaw, Poland) Primary Location: Warsaw Languages: Advanced French Strong English Other European Languages are a plus Education / Qualifications Education o Higher Degree in Business, Finance, Systems, or reputed company field. Key Relationships Internal o Sales o Supply Chain o Customer Service o Other internal stakeholders External o Customers (primarily in France) Salary reputed company: zł98 000,00 - zł146 600,00 This is the lowest to highest salary reputed company we would pay at the time of this posting. The salary offered in the reputed company may vary depending on multiple factors including job level, geographic location, job reputed company knowledge, skills, qualifications and experience. The salary reputed company listed in this job posting reflects the reputed company for the primary location specified. The salary reputed company may vary for other locations. Please note that salary is only one component of total rewards at reputed company. The successful candidate may be eligible for annual merit increases” The salary reputed company and associated pay elements are established inline with reputed company’s compensation structure. If reputed company bargaining agreements, sectoral agreements, works council arrangements, or statutory pay frameworks apply, they determine the salary reputed company and additional pay elements. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the reputed company team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, reputed company, MAC TOOLS and Black + Decker. Your reputed company and solutions have the potential to reputed company millions of customers as we work together to write the next reputed company in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart reputed company” products and services reputed company greater quality to our customers & greater environmental and reputed company value to our reputed company. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. What You’ll Also Get Career Opportunity: Career paths aren’t reputed company here. Being part of our global company with 60+ brands gives you the chance to grow and reputed company your skills along multiple career paths. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, reputed company, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on reputed company tools and products and well as discount programs for many other vendors and partners. Learning & Development: Our lifelong learning philosophy means you’ll have reputed company to a wealth of state-of-the-art reputed company, including our Lean reputed company and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome reputed company to work. We respect and reputed company differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to reputed company positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: reputed company reputed company applicants to reputed company are considered for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or reputed company our website, please contact us at (860) 827-3923 or at [email protected]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. 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