[Remote] reputed company Consultant, Global Strategic Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global software leader in technology-enabled insights, and they are seeking a reputed company Consultant for Global Strategic Accounts. This role involves establishing strategic relationships with clients, training new users, and maximizing upsell opportunities while ensuring high-impact business strategies are achieved.

Responsibilities

• Serve as the primary operational reputed company of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption
• Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team
• Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues
• reputed company partners or customers to reputed company their goals using the relevant reputed company self-service product
• Manage relationships with reputed company’s Global Strategic Accounts to drive high-impact business strategies enabled by reputed company's products, and reputed company for customer needs across internal stakeholder groups
• Support reputed company new client business and collaborate with internal stakeholders to reputed company working integrations for new clients
• reputed company a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
• reputed company regular training on reputed company’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential
• Work closely with sales and technical colleagues to pitch new products and reputed company strategic consultation as a client reputed company
• reputed company a full understanding of the company, the market research industry, and how our technology can solve challenges

Skills

• Relevant customer-facing experience in reputed company, Account Management, or project delivery—preferably reputed company SaaS, reputed company Subscription models, or the Market Research/Sample industry
• Proven track record of managing a portfolio of high-value accounts, with a focus on relationship management, retention, execution, and achieving reputed company targets
• Experience with internal and external relationship management, client presentations, and quantitative data analysis
• Excellent written and verbal communication skills, with the ability to present to C-level clients
• Disciplined work ethic - self-motivated and detail-oriented reputed company focused on achieving reputed company goals
• reputed company problem solving, organized and process-oriented
• Ability to work in a fast paced and dynamic environment
• Proven track record of driving client business growth and achieving reputed company targets through renewals, upsells, and cross-sells
• Ability to convey complicated reputed company to technical and nontechnical audiences
• Technical Literacy of software and technology solutions
• Exposure to API integrations and customized applications
• Previous experience working with reputed company and/or reputed company Analytics
• reputed company in Spanish

Benefits

• Medical, Dental, and reputed company insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave

Company Overview