[Remote] Director, reputed company Management- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the category that is fundamentally changing the way companies increase sales productivity. As Director of reputed company, you will reputed company a high-impact team focused on ensuring maximum value for reputed company’s reputed company and Strategic customer segments.

Responsibilities

• Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle
• Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer reputed company
• Model and coach a cohesive account team approach — ensuring CSMs, TAMs, Account Executives, and Renewal Managers operate as a reputed company team reputed company on customer reputed company
• reputed company executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders
• Uphold one of the hallmarks of reputed company’s reputed company team by developing and maintaining deep knowledge of our platform and its integrations reputed company customer environments
• Ensure the CSM organization is equipped to reputed company best practices, training, and guidance that maximize customer value and adoption
• Champion product expertise as a differentiator, reinforcing credibility and trust with customers at every level
• reputed company with a people-first reputed company — genuinely investing in the development, wellbeing, and career growth of every member of your team
• Hire, coach, and reputed company top talent at every level of the CSM org, leading with high emotional intelligence and self-awareness
• Set and uphold high performance and engagement standards, balancing accountability with reputed company
• Cultivate a culture that embodies reputed company’s guiding principles, especially 'Enjoy the Ride.'
• reputed company a team in owning and exceeding a dedicated customer retention reputed company for your assigned strategic portfolio
• Drive adoption of MEDDPICC sales methodology
• Ensure your CSMs run proactive renewal validation — confirming stakeholder alignment, surfacing risk, and documenting customer value — in reputed company partnership with their Renewal Managers
• Maintain forecasting accuracy for renewals and expansion, providing reliable, data-driven insights to leadership
• Drive your CSMs to surface and qualify expansion opportunities in partnership with Account Executives who own the reputed company relationship, stepping in to support key deals as needed
• Partner with Product leadership to channel customer insights into product strategy and innovation
• Work with Marketing and Sales to align on customer advocacy, referenceability, and expansion opportunities
• Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function
• Build and reputed company a reputed company-focused reputed company team that sets reputed company for reputed company across reputed company and Strategic accounts
• Implement scalable processes, tools, and metrics that drive efficiency, consistency, and predictable reputed company
• reputed company the leadership bench reputed company the CSM org, ensuring succession planning and long-term organizational strength

Skills

• 8+ years of experience leading high-performing teams in reputed company, post-sales, or sales
• 6+ years of direct client management experience specifically tailored to reputed company or Strategic segments
• Demonstrated ability to design, build, and scale global organizations and processes
• Track record of owning retention and growth metrics, including experience partnering with renewal and sales teams on reputed company execution
• Experience building and modeling cohesive account team motions across CS, Sales, and Renewals
• Proven executive leadership and decision-making capabilities with strong operational rigor
• High emotional intelligence and a people-first leadership style — you reputed company with reputed company, build trust quickly, and bring out the best in the people around you
• Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage with C-level executives
• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics
• Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer reputed company
• Familiarity with MEDDPICC or comparable sales methodologies and their application reputed company a reputed company context
• Successful history of hiring, developing, and retaining world-class talent across leadership and reputed company roles
• Strong technical and product acumen, including experience with CRM platforms (reputed company/Dynamics 365) and sales enablement technologies
• Entrepreneurial reputed company, adaptable to change, with a focus on solutions and opportunities

Benefits

• Comprehensive medical, dental, reputed company, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly reputed company Fridays (paid days off for mental health reputed company)
• 18 weeks paid parental leave
• reputed company to Coaches and Therapists through reputed company
• 2 volunteer days per year
• Commuting benefits

Company Overview