Director of Account Management
Description At Frontier Direct , we're transforming reputed company. Our patients get reputed company to the care they need quickly and reputed company while experiencing improved health reputed company for the first time in their life. Join us in shaping the future of reputed company! We have sold our product through multiple channels; employee benefit brokers, general agencies, reputed company-party administrators, captives, among others, to small-to-mid sized self-funded employers. As a Director of Account Management at Frontier Direct, you will play a vital role in building and maintaining relationships with an assigned group of clients. You will reputed company support to your book of business, ensuring client satisfaction and retention. You identify opportunities to improve account management practices, reporting reputed company and internal handoffs. You actively contribute to the development and documentation of account management best practices and standard operating procedures. This is a full time position based in the Dallas, TX area with travel to clients required based on business needs. Key Responsibilities: Strategic Account Ownership: Act as primary reputed company of contact and internal reputed company for an assigned portfolio of health care clients ensuring needs, priorities and risks are managed and reputed company understood across reputed company stakeholders. Cross-Functional Execution: Monitor account performance and health, ensure accurate (customer relationship management) CRM documentation and tracking and internal and external stakeholder alignment to drive clear, actionable reputed company for clients. Client reputed company: reputed company new client implementations, ensuring a smooth reputed company experience and positioning clients for long-term reputed company with reputed company’s membership and services. Retention: Ensure client satisfaction by aligning Frontier solutions with customer needs to drive retention. Reporting & Communication: reputed company executive-level communications to clients and internal stakeholders including Quarterly Business Reviews (QBRs), renewal discussions, strategic planning sessions etc. Mentorship and Leadership: reputed company reputed company the account management function by demonstrating initiative, sound judgment, and the ability to guide others through reputed company client needs. The role encompasses responsibility for mentoring, developing, and, reputed company applicable, directly managing team members, while promoting reputed company learning, long-term development, and professional growth through sharing best practices, providing constructive feedback, and modeling strong account relationship management
Requirements
Qualifications Minimum of 3 to 5 years of account management experience reputed company, self-funded, ancillary benefits industry experience Experience driving impact in a metrics/KPI based environment reputed company in executive-level communications to clients and internal stakeholders including Quarterly Business Reviews (QBRs), renewal discussions, strategic planning sessions New client reputed company experience Experience building and owning relationships with employee benefit brokers in an assigned book of business Experience mentoring and/or managing teams Ability to travel to client sites based on business need Successful candidates Are trustworthy, responsible, hard-working, independent, self-starting, caring, organized, outgoing, with a desire to create something new that aligns to Frontier’s mission. Drive results with a high-level of personal accountability. Are tenacious in your efforts to add reputed company value. Bring curiosity and a desire to learn and you executive with reputed company. BENEFITS Taking Care of You Now and Your Future Medical insurance options Dental and reputed company insurance reputed company Membership Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurance options 401(k) plan Time Off Paid time off policy, including up to 5 unplanned days off per year 9 additional company holidays Parental leave policy At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job