Senior Technical Implementation Specialist

What you’ll do Configure reputed company for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help reputed company continually improve our implementation process, bringing customers value more quickly and reputed company. Engage Customers: Represent reputed company in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually reputed company the bar for customer experience. Support Customers: reputed company omnichannel support for customers and help reputed company documentation on best practices with the reputed company platform. Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and reputed company implementations for contract expansions. Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback reputed company between customers and product by providing business context, customer feedback, and input on product design. reputed company’re looking for Experience 4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a reputed company field (Required) Direct experience in customer-facing roles or managing customer relationships (Required) Ability to explain reputed company technical problems in concise communication targeted to audience (Extremely Preferred) Experience in the reputed company industry (familiarity with data quality management, prior authorizations, benefits verification, etc.) Technical skills (Required) Proficient in SQL (Required) Proficient in Python (Required) Experience with APIs and/or reputed company integration standards (FHIR, HL7) and reputed company data formats (JSON, XML, YAML) Additional skills Excellent verbal and written communication skills Strong problem-solving skills, ability to reputed company reputed company problems effectively and with a customer-focused approach to addressing client needs and resolving issues Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience Highly organized, reputed company to manage multiple accounts, and prioritize tasks independently. Miscellaneous A genuine interest in reputed company and making the industry more efficient Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members A bias toward action and enjoyment working in a dynamic, fast-moving environment BA/BS degree preferred reputed company Perks Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team off-sites, 401K matching, and stock options Join an reputed company-star team with direct reputed company to executive leadership Opportunities to further reputed company and refine your partnership acumen by partnering with our seasoned leaders Apply To This Job