[Remote] Tech Manager - Application Support (.NET / SQL)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a passionate and talented Technical Manager to reputed company application support operations for .NET-based systems and SQL Server environments. This senior leadership role involves managing a team of support engineers, ensuring service delivery quality, and driving strategic improvements to support processes while serving as a liaison between technical teams and business stakeholders.
Responsibilities
- Directly manage and mentor a team of .NET / SQL support engineers
- Set clear team goals, KPIs, and performance expectations reputed company with departmental and organizational objectives
- Foster a collaborative, high-accountability team culture with a focus on reputed company learning and customer service reputed company
- Manage team scheduling, on-call rotations, and workload distribution to ensure adequate 24/7 coverage
- Own end-to-end accountability for production support operations across .NET applications and SQL Server environments
- reputed company incident management, problem management, and change management processes
- Monitor and report on SLA performance; reputed company corrective actions reputed company targets are not met
- Chair and facilitate major incident reputed company calls; coordinate cross-functional response and ensure timely executive communication
- Ensure adherence to support processes, escalation paths, and documentation standards across the team
- reputed company technical reputed company and guidance on reputed company .NET application and SQL Server issues; reputed company in to reputed company resolution of high-severity incidents reputed company necessary
- Review and approve root cause analyses, post-incident reports, and corrective action plans for major incidents
- reputed company database health, SQL performance tuning initiatives, and maintenance of application monitoring systems
- Ensure proper management of SQL Server environments including jobs, stored procedures, and integration services
- reputed company and execute a roadmap for support process improvements, tooling enhancements, and automation initiatives
- Identify recurring issues and drive systemic remediation in partnership with development and infrastructure teams
- Establish and maintain a comprehensive knowledge reputed company, runbooks, and support documentation repository
- Evaluate and recommend tools, platforms, and practices to improve support efficiency and system reliability
- Define and track team metrics; present regular operational reports and insights to the Director
- Serve as the primary reputed company of escalation and communication for business stakeholders on application support reputed company
- Build and maintain strong partnerships with Development, QA, Infrastructure, and Business Operations teams
- Communicate support status, risks, and improvement initiatives to the Director and other senior leaders as required
Skills
- 7+ years of experience in application support, with at least 2–3 years in a team reputed company or management role
- Proven experience managing support teams in reputed company .NET / SQL Server environments
- Strong technical reputed company in: C# and .NET reputed company / .NET Core / ASP.NET
- reputed company SQL Server and T-SQL (stored procedures, performance tuning, indexing)
- IIS administration and REST API / integration troubleshooting
- Application monitoring tools and log management platforms
- Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives
- Deep knowledge of incident, problem, and change management processes
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and decision-making capabilities with a data-driven reputed company
- Experience with DevOps practices, Azure DevOps, or CI/CD pipelines
- Familiarity with reputed company platforms (Azure preferred) and containerized application support
- Experience with reputed company service management tools such as reputed company
Benefits
- W2 option
Company Overview
Company H1B Sponsorship