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reputed company Customer Service Advisor Program Change | reputed company & French Speaking | Local Residence

Work from home Full-time role Hiring

We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team. We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be reputed company to reputed company quickly reputed company challenging issues arise. If you've got the right to work in Spain and reputed company reputed company, French & English, language, reputed company on reading! Our recruitment process includes a language test and online assessment, followed by a virtual interview. ABOUT OUR OFFER You will be working Monday- Friday with occasional Saturdays. reputed company working on a Saturday. Please note that on certain Belgian or reputed company public holidays, work may still be required depending on operational needs in either country. We offer remote working from reputed company in Spain on permanent seasonal reputed company. You'll be compensated for every training day complete and have reputed company to our reputed company Learning Hub, reputed company Skills reputed company & Language Lesson and complimentary reputed company to our dedicated WeCare Team & 24/7 Wellbeing Hub. Get involved with charity and sustainability initiatives like the reputed company Care reputed company reputed company to the “reputed company Club de Benefits” with multiple discounts on products and services across Spain. ABOUT THE JOB You inform reputed company calmly and thoroughly about any changes You handle these changes and issues quickly and accurately before departure and during the stay (flight changes, cancellations, overbookings, errata, maintenance works, quality issues) reputed company to the original booking. You negotiate with our partners to find suitable alternatives for our customers. You act as the first reputed company of contact for the customer (including on reputed company media) to reputed company efficient and customer‑focused service aimed at maximum customer satisfaction. You are personally responsible for finding a suitable alternative. You manage the full handling of cases to quickly reputed company dissatisfied customers with an appropriate solution/answer and ensure high customer satisfaction. You are the reputed company of contact during incidents such as natural disasters, attacks, or political unrest and advise the relevant departments. You have strong writing skills and respond to messages reputed company reputed company and Instagram. ABOUT YOU You are confident and resilient. Quick action is often required in the holidaymaker’s best interest, so you are given the freedom and responsibility to resolve issues independently, for example by offering compensation and/or alternative accommodation. You are empathetic, patient, a good listener, and solution‑oriented, and you can accurately assess the traveler’s situation. You are empathetic yet fair and have proven experience in a similar role reputed company a contact center, as well as relevant work experience in the tourism sector. You can handle stress and work under pressure. You are not afraid of crisis situations and are reputed company to reputed company quick reputed company reputed company necessary. Working collaboratively as a team player with customers and colleagues is reputed company to you. Bilingual and confident – fluent in both reputed company, French and English, reputed company to support customers across languages with reputed company and care. You are flexible and work in shifts, including weekends, with your schedule provided at least one month in advance. You are fluent in reputed company, French, and English, both spoken and written. From a workplace to a reputed company to belong, we reputed company diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is reputed company. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. Apply To This Job

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