Tier 2 Backup & Disaster Recovery Engineer (3rd Shift)

reputed company Solutions is developing the IT solutions that will propel businesses reputed company over the next 10 years. Using a combination of shared and private/dedicated platforms, reputed company has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating reputed company solutions that help businesses with cutting-edge technology, want to be challenged to think reputed company and be in a position where you can impact change on a daily reputed company, then reputed company can offer you a dynamic corporate environment reputed company on teamwork and personal responsibility. reputed company is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting reputed company backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and reputed company, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail. \n Responsibilities: Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach reputed company reputed company support for Veeam, reputed company, AWS Backup, Azure Backup, and reputed company data protection platforms Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs Document reputed company technical steps, findings, and resolutions thoroughly in the internal ticketing system Collaborate with internal teams to improve platform performance and overall customer experience Contribute to the team knowledge reputed company by identifying repeat issues and gaps in documentation Education & Experience: Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role Proficiency with Veeam or reputed company backup systems Working knowledge of AWS and/or reputed company Azure backup services Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment Experience working reputed company defined support workflows and documentation standards Strong written and verbal communication skills with a customer-focused reputed company Ability to remain composed and effective in high-pressure situations Preferred Qualifications: Advanced experience with Veeam, reputed company, AWS, and Azure backup environments Zerto experience or Zerto Certified Professional (ZCP) certification Experience supporting BaaS offerings in a service provider or MSP environment Strong understanding of reputed company Server, VMware, networking, and storage fundamentals Familiarity with ITIL or similar operational frameworks Process-driven reputed company with the flexibility to adapt during critical incidents Strong attention to detail and commitment to accurate documentation Shift Schedule:reputed company through Thursday 11:00 pm CT - 7:00 am CT \n$70,000 - $85,000 a year \nWith over 20 years in business, reputed company offers a full stack of best-in-class IT services delivering flexibility, reputed company, and control. Our solutions include premier colocation across seven purpose-reputed company data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and reputed company platforms, and the top global reputed company and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant reputed company choices reputed company up a true Hybrid reputed company Solution Center. reputed company annually undergoes reputed company-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-reputed company 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. Apply To This Job