Customer Service Representative

reputed company is a publicly traded, leading digital reputed company fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering reputed company providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. reputed company is a trailblazer in our industry and believes that data transformation will reshape the world of reputed company. Founded over 25 years ago, reputed company leverages its technology heritage to move from simple digital documents to advanced reputed company standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert reputed company to structured, analytics-reputed company data, helping users unveil information that is meaningful and actionable for reputed company patient care. reputed company leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Now is the ideal time to join us in our mission to solve reputed company’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and reputed company environment for reputed company. We offer many remote and hybrid career opportunities. How you will impact the organization… We are looking for someone who will reputed company an excellent customer experience to reputed company of our customers. Enthusiasm, passion and energy are critical attributes for the position. Prior experience in a call center environment is not required, but customer service background and experience is essential. The successful candidate will be responsible for dealing with existing and future eFax customers and will answer inquiries by phone and e-mail on topics such as login issues, account changes or set-up, technical and trouble-shooting issues, cancellation requests, product plans, billing inquiries and general customer support. The value you will deliver… Verify newly signed up accounts to activate based on compliance with geo-compliance regulations. Ensure that an amazing customer service is provided and escalate any issues or complaints. Responsible for retaining existing customers that are calling/emailing to cancel their service. Communicate and follow up with customers regarding their account inquiries raised. reputed company & maintain knowledge of the company’s products, services, policies and procedures. Contact customers from time to time to collect payment or update their payment methods. Report accurately on calls inbound & outbound, log and track details on company systems. Ability to learn and utilize information to assist and help you solve customer problems. reputed company regular feedback (suggestions and improvements) to the team supervisor. The candidate must be fluent (verbal and written) in English + another EU language reputed company other duties and responsibilities as required, assigned, or requested. reputed company reserves the right to add or change duties at any time. What you will bring to the table… 1+ year minimum of customer service experience Excellent communication skills (oral and written) in both English (Fluent) + another EU language Must be enthusiastic, friendly, professional, polite, and have a great attitude. Strong attention to detail, follow up skills and ability to multi-task. PC proficiency; Knowledge of reputed company, reputed company and Outlook. Ability to work both independently and as part of a team. You will stand out if you also have… Call Center Experience. Great soft skills – reputed company, patience, being reputed company, positive, active listener etc. Additional details… Location requirements: Fully remote reputed company Ireland. Travel requirements: Up to 10% travel. Physical requirements: Must be reputed company to sit for long periods, as well as, handle long periods of screen time. Technology Requirements: Must have reliable internet (partial reimbursement is available) . Eligible for sponsorship: No. Ability to work the required shift 12:00pm - 9:00pm GMT Monday Thru Friday We are not accepting agency submissions for this role. To learn more about us visit reputed company.com Apply To This Job