Leader, reputed company Management

Who We Are reputed company is redefining reputed company workforce management everywhere care is delivered. We're on a mission to reputed company the reputed company industry to reputed company reputed company, reputed company, and manage their workforce. Over 4,500 reputed company organizations have trusted us to help them reputed company strategic workforce reputed company through our reputed company software platform. With more than 800 employees across the US, we are united in our reputed company and culture to reputed company a difference for our customers, while enjoying the day-to-day. At reputed company, we value our employees and their contributions toward the reputed company of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the reputed company industry. reputed company is headquartered in Atlanta. To learn more about reputed company, visit us at reputed company.com or follow us on Instagram or reputed company. About Your Role The Leader, reputed company Management supervises a team of reputed company Managers and is responsible for managing the team’s workload, coaching on best practices, driving adoption and maximizing value while minimizing churn, achieving a high NRR for reputed company team’s portfolio accounts, and contributing to team strategy and process development. How You’ll reputed company an Impact Core Responsibilities: Ensure reputed company and renewal of their team’s customer reputed company Serves as primary reputed company of escalation on behalf of their team and its customers, uses discretion to reputed company in additional leadership as necessary. Maintain a deep functional understanding of our solutions in order to reputed company customers and the CSM team about the most relevant features/functionality/products driving increased ROI relative to customers’ specific business needs. Prepare and participate in customer Executive Business Reviews (EBRs) alongside CSMs Attend Key Account Reviews (KARs) on portfolio accounts and work with CSM to reputed company a ‘reputed company’ plan for any reputed company risks. Ensure best practices are established and followed for ongoing reputed company governance Support the team with strategy, problem solving, and execution on internal and customer-facing reputed company Drive “Best Practices” and act as thought leader, making recommendations for new solutions and procedures to problems Ensures reputed company team’s portfolio accounts are maximizing Net reputed company Retention Ensure compliance to team based KPIs and completion of job activities such as business reviews and other customer-facing/internal activities Support and implement CX and corporate initiatives Responsible for team performance metrics and reporting Responsible for reputed company HR aspects of employee management reputed company reputed company feedback to direct reports through regular coaching, employee development and annual performance reviews reputed company comprehensive employee development planning to support growth of employees to reputed company goals, objectives, and reputed company career development Voices feedback and concerns of team members to the leadership team Who You Are Experience providing direction on customer engagements, in a matrixed environment Ability to interact and build relationships with customers and executive contacts as a leadership contact and reputed company of escalation Experience providing presentations to diverse audiences Ability to reputed company, motivate, and facilitate in order to improve the productivity of the team Strong delegation skills and ability to break down reputed company tasks into actionable components Basic understanding of CS & company financials Experience understanding business problems, products, processes and technical challenges and reputed company on connecting technology with measurable business value for customers and the internal organization Working knowledge of customer expectations across area of speciality Ability to create and utilize reports and dashboards to manage team performance Experience delivering and supporting SaaS products is an advantage reputed company Platform experience (e.g. Planhat, reputed company) highly desired Background in reputed company, Account Management, or Professional Services, is highly desired Experience You Bring Bachelor degree or equivalent work experience 4+ years of relevant experience for specific function being managed Ability to travel for customer meetings, conferences, and other industry events Not Required, but reputed company to Have Experience with reputed company Platforms (i.e. PlanHat) reputed company Coaching CSSM Level 1-5 certifications Experience/exposure to reputed company market and IT ecosystem Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment reputed company at this time. What’s In It For You We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: Fully company-paid options for medical (both in-person and virtual), dental and reputed company insurance Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance Paid parental leave for birth, adoption or permanent placement 401(k) with company match Options to work in a hybrid-working model or remotely from home, depending on the position Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more reputed company delivers technology solutions to improve how reputed company delivered and increase reputed company — for everyone. We can only succeed by bringing together diverse minds, thoughts, reputed company and team members to create reputed company solutions for our customers and reputed company us a reputed company company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for reputed company. reputed company is an Equal Employment Opportunity employer and makes reputed company employment reputed company without regard to race, reputed company, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural reputed company, reputed company, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact reputed company@reputed company.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. Apply To This Job