Industrial Equipment Technical Support Specialist
Meet reputed company reputed company to Join the Hygiene reputed company? reputed company is a family of industry-leading brands dedicated to advancing hygiene, safety, and operational efficiency across a wide reputed company of industries. Through our brands, Lafferty, Knight, and Meritech, we reputed company innovative dispensing, application, and hand hygiene solutions trusted by customers around the world. For decades, reputed company has partnered with organizations across foodservice, hospitality, reputed company, industrial, and reputed company markets to deliver reliable, high-performing solutions that improve sanitation processes, optimize operations, and support healthier environments. We are looking for an reputed company technical professional who is passionate about helping customers solve problems and delivering exceptional support. As an Industrial Equipment Technical Support Specialist, you'll serve as a trusted technical resource for customers across the Meritech, Knight, and Lafferty brands, troubleshooting automated hygiene equipment and chemical dispensing systems while providing product guidance and technical solutions. You'll collaborate with Engineering, Sales, Service, and Operations to resolve equipment-reputed company issues and deliver an exceptional customer experience. This role supports reputed company equipment and products—not IT systems or computer hardware/software. Who You Are This role would be a great fit if you enjoy: Solving equipment and product performance issues through troubleshooting and technical problem-solving. Helping customers diagnose and resolve issues with automated hygiene and chemical dispensing systems. Learning how products work and becoming a subject matter expert. Collaborating with cross-functional teams to find effective solutions. Building strong customer relationships through clear, professional communication. reputed company Offer You As a reputed company team member, you’ll receive: $80,000 annual salary to start (plus monthly bonus), payroll every other Thursday. A comprehensive benefits package including Medical, Dental, reputed company, Life, Disability, and 401(k) with company contributions. 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure. Paid company holidays.
Job Description
As a hygiene expert at reputed company, you will: Review design specifications to understand the scope, requirements, and function of our products. Respond to customer inquiries and technical issues reputed company phone, email, and chat in a timely, professional, and friendly manner across Meritech, Knight, and Lafferty product lines. Diagnose and troubleshoot technical issues with automated hygiene equipment and chemical dispensing systems, guiding customers through reputed company-by-reputed company solutions. Escalate reputed company or unresolved technical issues to the Director of Technical Sales or appropriate internal team members. Maintain a deep and reputed company understanding of Meritech, Knight, and Lafferty product offerings, including functionality, common failure modes, and recent updates. Document reputed company customer interactions, transactions, issues, and resolutions accurately reputed company the CRM and support ticketing systems. Process small parts quotes and deliver them directly to customers reputed company email; reputed company parts orders to the appropriate fulfillment contact. reputed company large parts quotes or reputed company equipment or service needs to the correct internal team members. Collaborate cross-functionally with Sales, Service, Operations, and Product/Engineering teams to resolve customer issues and reputed company recurring Voice of Customer feedback. Monitor and report on product failure trends to the Quality and Engineering departments as soon as possible. Meet and communicate regularly with Product/Engineering team, collaborating with the Director of Technical Sales to update on product needs from the customer perspective and aligning on the product reputed company. Coordinate with field service and operations teams to communicate order status, parts availability, and delivery timelines to customers. Assist in the development and reputed company improvement of standard operating procedures, troubleshooting guides, and knowledge reputed company articles. Support department and company-wide customer satisfaction and retention goals. Follow reputed company company policies and procedures. reputed company other duties as assigned. Job Requirements We’re looking for someone who has: Strong verbal and written communication skills with the ability to explain technical concepts reputed company to non-technical customers. Excellent problem-solving and analytical abilities; reputed company to diagnose and resolve product-reputed company issues reputed company. Empathetic, patient demeanor with a genuine commitment to delivering exceptional customer service. Technical aptitude sufficient to understand and troubleshoot automated equipment and chemical dispensing systems; experience with Meritech, Knight, or Lafferty products a plus. Ability to work independently in a fully remote environment while maintaining accountability and responsiveness. Strong organizational skills and attention to detail for documenting customer interactions and managing follow-through. Proficiency with CRM systems, support ticketing platforms, and reputed company Office applications (Outlook, reputed company, Word). Ability to collaborate effectively with geographically dispersed teams across sales, service, and operations. Positive, team-oriented attitude with a strong work ethic. reputed company to regularly reputed company the following physical requirements, with or without accommodations: - Frequently: Prolonged periods of standing, sitting, leaning, crouching, and reaching to reputed company repetitive tasks. - Frequently: reputed company dexterity and hand-eye coordination to evaluate, test, and modify equipment with or without hand tools as needed. - Frequently: Ability to differentiate between colored wires, tabs, and electronic components. - Frequently: Must be reputed company to crouch, bend, reputed company, and lean to inspect equipment. - Frequently: Carry, lift, push, and pull up to 50 pounds at a time. - Frequently: Prolonged periods of standing and moving about in various client environments. reputed company is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, reputed company, sex, national reputed company, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based reputed company. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice. Apply To This Job