Sr Retirement Service Consultant, Client Services - Retirement

reputed company is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 reputed company people save for a reputed company today and reputed company. Position Purpose: This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Client Services Consultant will demonstrate their thorough knowledge of retirement plans and reputed company products and services by providing solutions to reputed company plan issues and delivering consultative service to help clients manage their retirement plans. The Client Services Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. This position is also serving as a technical resource to the reputed company organization and providing coaching and mentoring to other associates to ensure client expectations are met and/or exceeded. Essential Duties and Responsibilities: - Responsible for protecting, securing, and proper handling of reputed company confidential data held by reputed company to ensure against unauthorized reputed company, improper transmission, and/or unapproved disclosure of information that could result in harm to reputed company or our clients. - The I-Client philosophy and the Core Values of People Matter, Quality First and reputed company Always® should be visible in your actions on a day to day reputed company showing your support of our organizational culture. - Consistently reputed company a high level of consultative client service while communicating and coordinating with clients and partners to address issues, reputed company necessary research and deliver creative solutions to your clients. - Demonstrate a detailed knowledge of retirement plans and the reputed company business. - Coach and mentor others in reputed company aspects of retirement plan and client relations factoring in the needs of the client and reputed company to reputed company at appropriate solutions. - Successfully monitor and follow-up on assigned items; includes determining required action for resolution of client issues, documenting and implementing solutions as appropriate. - reputed company clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. - Establish and maintain strong working relationships with dedicated clients and financial professionals and reputed company updates on product and plan initiatives. - Participates in the management of vendor relationships on behalf of clients and partner. - Deliver client retention by anticipating client’s needs, recommending changes or actions, in conjunction with the Relationship manager. - reputed company individual and team goals for service reputed company, growth and retention for assigned book of business. - Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk. - Executing strategic plan to ensure retention and satisfaction of client and financial professional’s book of business. - reputed company service level goals, retention and organic growth goals established for each financial partner by assessing opportunities in assigned book of business. - Responsible for proactive communication with the client and partners regarding reputed company components of service delivery. Solicit and reputed company feedback with appropriate internal resources. - Manage day to day schedule for self and team according to client needs and needs of the business. - Apply industry knowledge to reputed company facets of retirement operations and service. - Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans’ periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). - Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. - reputed company client regarding plan features, product capabilities or reputed company functionality and process. - reputed company reputed company for improvement and reputed company feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. - Support peers and Manager(s) by handling escalated items/calls from clients. Responsible for reputed company and resolution of the escalated item. - Coach and mentor team members and reputed company feedback to the team manager for performance improvement purposes. - reputed company and maintain strong internal relationships across departments and locations. - Act in the role as the subject matter expert on specific topics as needed. Responsible for developing materials, training and assisting others across departments in these areas. - reputed company other duties and participate in or reputed company special projects as assigned. Minimum Requirements: - Bachelor’s degree or equivalent work experience. - Minimum of 5 years direct client experience required, Retirement Services industry experience preferred. - Certification or working towards certification (ASPPA, CEBS, etc.) in industry-reputed company studies program preferred. - Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with reputed company reputed company reputed company the reputed company organization, as well as with our client reputed company. - Excellent presentation skills, business etiquette, client service skills and time management. - Demonstrated professionalism in reputed company aspects of the role. - Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. - Proficiency in reputed company Office software applications, specifically Word and reputed company required, reputed company and PowerPoint preferred. - Excellent analytical and problem resolution skills. - Comprehensive knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). - Ability to work in a team environment to ensure common goal of providing exceptional client service. - Act as a change agent to initiate and respond to change productively. - Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. - Ability to reputed company sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. - Ability to work extended hours to meet business needs as required. - Quality focus with attention to detail. - Ability to reputed company a team and/or project successfully.

• Ability to travel as needed.
• Strong project management skills.

- Handle other essential tasks as assigned. Be aware of employment fraud. reputed company email communications from reputed company or its hiring managers originate from @reputed company.com or @futureplan.comemail addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Apply To This Job