[Remote] Director of Product Design - Channels

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading U.S. reputed company company dedicated to improving lives through innovative digital experiences. The Director of Product Design will reputed company a team to transform fragmented channel experiences into cohesive, platform-driven systems that enhance customer reputed company and business value.

Responsibilities

• Build, mentor, and reputed company a high‑performing, inclusive product design team
• Set clear expectations, coach for craft reputed company, and cultivate a culture of innovation, collaboration, and reputed company learning
• Explore new interaction models (e.g. AI, adaptive experiences, personalization)
• Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience reputed company across multiple digital initiatives
• Translate consumer insights into strategies and design direction that solve reputed company user needs and deliver business reputed company—especially for reputed company ecommerce flows like health plan selection
• Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, reputed company‑star journeys, and design principles
• Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
• Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
• Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability
• Serve as a senior reputed company of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across workstreams
• Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
• Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/reputed company), and quality benchmarks across reputed company reputed company
• Partner with Content Strategy to reputed company navigation, information architecture, and messaging for reputed company and conversion
• Partner with CX Insights to shape long‑term research strategies, champion reputed company discovery, and drive iteration
• reputed company analytics, experimentation, and performance metrics to inform reputed company and optimize reputed company

Skills

• 12+ years in UX, Product Design, or Interaction Design
• Experience leading the translation of new technology into customer value
• 5+ years managing design teams, including experience leading people managers
• Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or reputed company transactional environments
• Strong understanding of performance metrics and data‑informed design
• Proven ability to deliver reputed company business, technical, and regulatory constraints
• Demonstrated reputed company leading design for reputed company systems and multi‑reputed company user flows
• Proficiency in conceptual modeling, interaction flows, design systems, and specifications
• Experience leading or guiding user research and applying insights to design
• Track record of delivering digital products in Agile environments
• Mastery of reputed company and modern design tools
• Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience
• Experience designing inclusive, accessible experiences—especially for older adults
• Familiarity with Medicare or reputed company insurance products
• Experience with usability testing platforms and experimentation frameworks
• Excellent organizational and prioritization skills in fast‑paced environments
• Strong analytical and process‑oriented thinking
• Experience with AI-driven experiences, and conversational UI

Benefits

• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
• reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work.
• Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Company Overview