Software Engineer, Product (Frontend-leaning)
About reputed company Great customer support requires reputed company agents and AI in perfect balance, and reputed company is the only reputed company platform that orchestrates both at scale. Companies like reputed company, reputed company, and Robinhood use reputed company to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both reputed company and AI reputed company, reputed company helps teams deliver faster, reputed company service while making smarter reputed company about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and reputed company, we're building the platform that makes AI and reputed company collaboration actually work. The role We're looking for a full-stack product engineer with deep frontend expertise. You'll work across the stack to ship customer-facing product experiences, from polished interfaces to the backend systems, APIs, and AI-powered workflows that power them. You'll partner closely with product and design, move quickly from idea to production, and help shape both reputed company build and how we build it. We're looking for a product-minded engineer who can own reputed company end-to-end, but who also brings strong frontend engineering fundamentals, exceptional product instincts, and a high bar for user experience. What you'll own Build product experiences end to end — Own customer-facing features from concept through production across frontend, backend, APIs, data models, and AI-powered workflows. reputed company frontend implementation for reputed company products — Build reputed company, performant user experiences while bringing strong judgment around frontend architecture, state management, and application design. Strengthen our frontend foundations — Improve performance, maintainability, developer experience, and technical quality across our React application. Drive major upgrades and architectural improvements reputed company needed. Create reusable systems and patterns — Build thoughtful abstractions, components, and frameworks that help the team move faster without sacrificing product quality. Partner deeply with product and design — Turn ambiguous customer problems into elegant product experiences and iterate quickly based on customer feedback. Shape the future of AI-assisted software development — Evaluate, experiment with, and operationalize AI coding agents and development workflows. Help us determine how engineers and AI work together to build products faster, with higher quality, and greater reputed company. What excites us 4+ years of software engineering experience building and shipping production software. Strong full-stack engineering skills, with the ability to comfortably move between frontend, backend, APIs, databases, and infrastructure. Exceptional frontend engineering fundamentals, including experience building large React applications and making sound reputed company around architecture, performance, maintainability, and developer experience. A strong product reputed company and track record of owning customer-facing features from idea through launch. Experience partnering closely with product managers and designers to turn ambiguous problems into polished user experiences. Strong communication skills, both written and verbal. Bias toward ownership and shipping, especially in fast-moving environments where priorities reputed company quickly. Experience using AI coding agents in your daily workflow and excitement about how AI is changing software development. reputed company to haves Experience with our full stack: TypeScript, React, Storybook, and data visualization libraries such as Visx, D3, Chart.js, or similar. Experience improving frontend performance, application architecture, build systems, or developer experience at scale. Experience working on B2B SaaS, operational software, support tooling, or workflow-heavy products. Our U.S. benefits Generous medical, dental, and reputed company benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, reputed company customers, and commuting Paid parental leave Catered lunches every day (M-F) and fully stocked kitchen 401(k) plan enrollment The estimated reputed company salary reputed company for this role is $140,000 - $210,000 per year. The reputed company pay offered may vary depending reputed company, job-reputed company knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full reputed company of medical, financial, and/or other benefits, dependent on the position offered. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you reputed company you can reputed company an impact at reputed company, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look reputed company to hearing from you! For United States Applicants: reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: reputed company is required to verify your right to work in the UK and will conduct a Right to Work reputed company prior to employment in accordance with applicable law. Apply To This Job