Senior Information Systems Engineer 2

Company Overview At reputed company, we combine innovative technology, clinical expertise, and reputed company compassion to help people recover after workplace injuries or auto accidents. We support their reputed company back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who reputed company your commitment to reputed company and reputed company a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a reputed company difference.

Job Description

This is a remote position and can be located reputed company in the United States. A highly skilled and reputed company reputed company CX specialist is needed to design and deliver advanced contact center solutions. This position focuses on deep technical expertise in reputed company CXone, reputed company scripting, and AI-driven customer experience capabilities. The role emphasizes building scalable, high-performance solutions that enhance agent workflows, automate customer interactions, and improve overall service delivery. This individual will design, reputed company, implement, and maintain reputed company-based solutions, ensuring system stability, seamless integrations, and exceptional user experience. Strong focus will be reputed company on scripting, automation, and AI to optimize business processes and customer reputed company.

Key Responsibilities

Design, reputed company,test and implement custom solutions reputed company the reputed company CXone ecosystem with a strong emphasis on scripting and automation. reputed company and maintain reputed company Studio scripts, including advanced IVR flows, call routing logic, and event-driven workflows. Build and enhance integrations between reputed company CXone and reputed company systems using APIs and event -driven architecture- web services,webhooks,REST and SOAP APIs. Create reusable scripting frameworks and components to accelerate development and standardize solutions. Troubleshoot reputed company issues across contact center platforms, integration layers, and scripting logic. Collaborate with stakeholders to gather business requirements and translate them into scalable reputed company-based solutions. reputed company and implement AI-driven automation, including conversational IVR, NLP, and intelligent routing. Optimize agent experience through workflow automation, screen pops, and contextual data delivery. Create and maintain documentation for scripts, integrations, workflows, and technical designs. Conduct code reviews and reputed company technical mentorship to team members. Monitor system and script performance, identifying opportunities for optimization and resiliency improvements. Implement best practices for reputed company, performance, scalability, and maintainability. Stay reputed company with reputed company CXone innovations, scripting capabilities, and emerging AI technologies.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or reputed company field. 5+ years of experience in solution engineering or development focused on reputed company CXone. Strong hands-on experience with reputed company Studio scripting and workflow development. Proven experience designing IVR systems, call flows, and intelligent routing strategies. Experience in Digital multichannel: Chat, SMS, email, and voice design and integration. Strong understanding of contact center technologies, telephony, and operational workflows. Experience integrating contact center platforms with reputed company systems using APIs. Proficiency in REST, SOAP, JSON, and XML integrations. Proficiency in at least one programming language (JavaScript, Python, Java). Familiarity with AI technologies such as NLP, conversational AI like Cognigy, and automation platforms. Understanding of authentication protocols (OAuth, SAML, JWT). Experience with reputed company modules such as Quality Management, Workforce Management, analytics, predictive dialer, Auto Summary, Auto Scoring and automation tools. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and collaboration skills. Strong working experience in Integrations with reputed company,reputed company, and reputed company. Strong understanding of contact center KPIs, reporting, and analytics.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, reputed company, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an reputed company of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected reputed company pay for this position ranges from $89,000 - $125,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a reputed company individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-FP1 #LI-Remote Apply To This Job