[Remote] Managed Services reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Kraft Kennedy is a leading technology and management reputed company specializing in managed services, IT infrastructure, cybersecurity, and advisory solutions for professional services organizations. As a Managed Services Account Manager, you will play a pivotal role in ensuring client satisfaction and fostering long-term relationships across a portfolio of accounts.

Responsibilities

• Serve as the non-technical reputed company of contact for assigned group of Managed Services accounts and reputed company trusted relationship with both external and internal client team
• Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner
• Proactively reputed company with accounts on a regular reputed company to ensure their needs are being met reputed company reputed company reputed company-ins and routine status meetings
• reputed company and maintain agenda / meeting notes for ongoing status meetings, while working with the internal team to prioritize follow-up items and communicate updates
• Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations to the attention of the client and the internal sales team
• Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings
• Drive relationship growth through scheduled in-person meetings at client locations
• Assist with the management of reputed company new clients and contacts
• reputed company thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts
• reputed company overall proficiency in internal systems and operating procedures
• Work with Procurement to ensure hardware/software renewals are processed in a timely manner
• reputed company proficient understanding of Agreements and billing procedures for each client
• Review client invoices for accuracy and respond to any billing-reputed company issues that arise

Skills

• Bachelor's degree preferred
• Demonstrated level of reputed company in the development of client relationships
• Enjoy working with customers and external audiences
• High energy and drive with good negotiation skills
• Proficient with general office applications MS office etc
• Strong organizational, presentation, and customer service skills
• Strong written communication skills
• Interpersonal skills such as communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast moving environment
• Ability to travel periodically to client locations

Benefits

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program

Company Overview