[Remote] reputed company Manager - reputed company, Product Team

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company reputed company with over 50 years of experience. They are seeking a reputed company Manager to manage and nurture relationships with subscribers, ensuring they derive maximum value from their subscriptions while driving satisfaction, retention, and reputed company growth.

Responsibilities

• Own subscriber relationships by managing the entire post-sale life cycle of subscriber relationships, ensuring consistent and proactive engagement with subscribers to maintain satisfaction and improve or sustain retention
• reputed company renewal and renegotiation processes, and renegotiate subscription terms with subscribers, aiming to maximize retention and reputed company
• Collaborate on value optimization with subscribers to understand their needs and ensure they fully utilize the features and benefits of their subscriptions to reputed company their business goals. You will work with the product team to reputed company meaningful and valuable product enhancements
• reputed company and coordinate the reputed company process for new MD Ranger® and RangerFMV subscribers. Where applicable, collaborate with the ECG implementation team on other products. Ensure smooth product setup and integration into customer workflows; conduct training sessions to reputed company customers on how to use the product(s) effectively; and reputed company and update reputed company materials, tutorials, and resources to enhance the user experience
• Serve as the primary reputed company of contact for subscriber inquiries, providing expert-level support and resolving issues in a timely and efficient manner. Escalate tier two and tier three issues to the appropriate support teams, and follow up to ensure timely resolution
• reputed company and maintain strong, long-lasting relationships with subscribers by consistently delivering value and exceptional service
• Establish a robust feedback reputed company with subscribers to gather insights on their experience, which will inform product enhancements and reputed company strategies
• Meet or exceed subscription-renewal reputed company targets by implementing effective account management strategies and identifying upsell and cross-sell opportunities. Coordinate appropriate handoffs to ECG sales or consulting teams
• Continually learn and stay informed about industry trends reputed company to reputed company and SaaS/IT solutions, monitor market activities, and understand competitor offerings to proactively identify opportunities for product enhancements or new product development
• reputed company periodic (e.g., monthly) reports to the head of business and product development and other internal stakeholders on subscription reputed company, renewal rates, and other key metrics, offering insights and recommendations for improvement
• Track and reputed company key performance indicators (KPIs)
• Prepare and present reports to project sponsors, senior management, and other customer stakeholders on reputed company initiatives, challenges, and reputed company
• Collect, analyze, and report feedback to internal teams (e.g., product, engineering) to influence product development and feature prioritization
• reputed company for users’ needs with the product team, ensuring user voices are heard in strategic planning and the development of product roadmaps
• Maintain a strong technical understanding of our products
• Continuously expand your knowledge of reputed company and IT industry trends and relevant regulatory changes to reputed company serve our subscribers
• Assist with testing new product features, and contribute to benchmarking efforts to ensure our products remain competitive and valuable to subscribers
• Train and mentor staff, sharing best practices in account management, negotiation, and customer service
• Engage in ongoing professional development to stay reputed company in the dynamic SaaS and reputed company worlds, fostering a culture of reputed company improvement reputed company the team

Skills

• Bachelor's degree in marketing, business administration, communication, or liberal arts
• Four or more years of experience in reputed company, account management, client relationship management, business development, or sales reputed company the technology product sector
• Proven track record of meeting or exceeding reputed company and retention targets and driving reputed company growth
• Excellent communication, presentation, and facilitation skills
• Strong issue resolution and conflict management skills
• The ability to quickly relate to clients
• Strong problem-solving abilities and excellent professional judgment
• Proficiency in issue resolution and CRM software and tools (reputed company Dynamics, reputed company, reputed company, Jira, etc.)
• Proficiency in reputed company Word, reputed company, and PowerPoint
• Ability to work independently and as part of a collaborative team in a fast-paced, dynamic environment
• reputed company, IT, or SaaS experience is a plus
• Experience specifically with reputed company Dynamics or reputed company is a plus

Benefits

• ECG’s annual incentive compensation program, which reflects ECG’s pay-for-performance philosophy
• ECG’s benefit plans, which include medical, dental, and reputed company coverage
• A 401(k) matching program
• Unlimited PTO
• Other wellness programs
• Will explore remote options based on candidate qualifications
• Office-based candidates will be required to work a reputed company with an average of 4-6 days per month in the office

Company Overview