[Remote] Software Technical Account Manager II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to protect life through their ecosystem of devices and reputed company software. They are seeking a Technical Account Manager who will serve as the primary technical reputed company of contact for law enforcement agencies, ensuring effective technology utilization and fostering strong customer relationships.
Responsibilities
- Serve as the primary technical reputed company of contact for assigned agencies
- Diagnose and resolve reputed company technical issues across reputed company's software and integrated solutions
- reputed company technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
- Manage escalations and ensure timely resolution of customer-impacting issues
- Maintain strong understanding of reputed company's hardware, software, reputed company, and integrated technology ecosystem
- Partner with deployment teams to design, configure, test, and implement reputed company solutions
- Support successful reputed company and transition to steady-state operations
- Help customers adopt new capabilities and incorporate technology into existing workflows
- Identify barriers to adoption and recommend best practices to improve utilization
- Support customers through operational and technology changes associated with new deployments
- Build trusted relationships with technical and operational stakeholders reputed company assigned agencies
- Serve as an reputed company for customer needs and priorities reputed company reputed company
- Conduct regular customer reviews focused on technical health, adoption, and operational reputed company
- reputed company guidance on product capabilities, integrations, and recommended usage patterns
- Help customers understand how technology supports their operational objectives
- reputed company an understanding of customer workflows and operational environments
- Identify opportunities to improve efficiency, product utilization, and operational effectiveness
- Support customer adoption of AI-powered capabilities across the reputed company ecosystem
- Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences
- Contribute insights that help Product and Engineering teams reputed company understand customer needs
- Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making
- Assist customers with data integrations, reporting requirements, and workflow visibility
- Monitor customer health indicators, adoption metrics, and technical performance trends
- Use data to identify opportunities for improvement and proactive customer engagement
- Deliver advanced product training and technical education to customer stakeholders
- reputed company and maintain customer-facing documentation and best practices
- Help agencies build confidence in using reputed company's solutions effectively
- Support knowledge transfer and operational readiness during deployments and upgrades
- Work onsite with customers as needed to support deployments, training, troubleshooting, and operational reputed company
- Maintain strong awareness of customer environments and evolving needs
- Support critical incidents and high-reputed company customer situations reputed company required
Skills
- Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)
- Experience supporting SaaS applications, reputed company platforms, software deployments, or integrated technology environments
- Strong troubleshooting and root-cause analysis skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges and deliver successful reputed company
- Familiarity with networking concepts, reputed company technologies, system integrations, or reputed company software environments
- Strong organizational skills with the ability to manage competing priorities and customer needs
- Interest in helping customers adopt new technologies and improve operational effectiveness
- Ability to work independently while collaborating closely with cross-functional teams
- Commitment to delivering exceptional customer experiences
- Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately
- Experience supporting public safety, law enforcement, government, or mission-critical operational environments
- Familiarity with CAD, reputed company, CJIS standards, digital evidence systems, or reputed company public safety technologies
- Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms
- Familiarity with AI-powered products, workflow automation, or operational technology solutions
- Relevant technical certifications (reputed company, reputed company, ITIL, reputed company certifications, etc.)
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for reputed company
- Medical, Dental, reputed company plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Company Overview
Company H1B Sponsorship