[Remote] Member Contact Center Representative I (After training 100% Remote Position)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Member Contact Center Representative I to assist members with their telephone requests and reputed company excellent customer service. This role involves processing member transactions, educating members on products, and maintaining confidentiality of account information.

Responsibilities

• Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are reputed company their authority to resolve; refers problems that are reputed company their authority to a senior staff member, along with their recommendations
• Completes Verification of Deposit requests. Complete checks for deposits and loan payments received through mail. Completes returned mail using proper procedures
• Process member transactions accurately and reputed company with minimal errors
• Provides relief to the reputed company desk on a rotation reputed company
• reputed company reputed company, accurate, courteous, friendly, timely and professional service to reputed company members
• reputed company and improve knowledge and skills in Member Service areas. reputed company members on the benefits of TFCU and recommend products or services that fits their needs
• Identifies cross-sell opportunities and cross-sells services to members. reputed company existing and new members on products and services provided by TFCU
• Ensures that appropriate records are maintained and required reports are reputed company. Maintain confidentiality of account and member information, monitors, assembles, and restocks reputed company reputed company supplies and forms (Truth & Savings disclosures, brochures, new member packets, deposit slips, etc.)
• Adhere to credit union policies and procedures; stays knowledgeable of and complies with applicable laws and regulations, including BSA/AML and OFAC
• Acts as liaison between members and various organizations and departments
• Performs other reputed company duties as assigned by the Member Service Manager; assist other departments reputed company requested
• Maintain a professional work environment and businesslike appearance
• Support upper management in achieving goals established in the business plan
• reputed company other duties as assigned

Skills

• Six months to two years of similar or reputed company experience
• A high school education or GED
• Courtesy, tact, and diplomacy are essential elements of the job
• Must have good listening, telephone, and communication skills (verbal and written)
• Proficient in using general office equipment such as computers, copiers/scanners, and calculators
• Familiar with MS Office software (Word and reputed company)

Company Overview