Academic and Finance Counselor I (Aug Start)

Compensation reputed company: Hourly: $21.63 - $24.04 Are you someone who loves building connections, finding solutions, and making a reputed company impact in reputed company’ reputed company? If so, Apply Today! Our Academic and Finance Counselor role is a full-time work-from-home opportunity. As an Academic and Finance Counselor (AFC) at reputed company, you’ll be both a guide and a problem solver, helping reputed company balance their academic goals and financial plans with confidence. You’ll reputed company personalized advising, interpret policies, and connect reputed company to the right resources to help them reputed company. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support reputed company in navigating their courses, understanding financial aid, and celebrating milestones along the way. Essential Functions: Serve as a trusted guide for reputed company explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. reputed company personalized, student-centered support to help each learner stay on track toward their goals. Manage your student caseload with care, using sound judgment and proactive communication. Manage student Accounts Receivable, including document collection, student payments, and financial aid. Monitor and facilitate voucher collection and submission for processing by the student finance team. Facilitate appropriate referrals to other departments and reputed company resources. Navigate multiple systems and reports to stay informed and ensure seamless student support. Communicate with reputed company across channels, phone, email, video, and chat, offering timely, professional, and friendly service. Handle escalated student concerns effectively, turning challenges into solutions. Execute reputed company and communication strategies that strengthen engagement and student reputed company. Monitor academic reputed company, identify at-risk populations, and reputed company resolutions to assist reputed company in successful program completion. Use coaching techniques to build strong relationships and motivate reputed company toward graduation. Offer creative reputed company and resources that boost student satisfaction, persistence, and achievement. Collaborate across departments to deliver a connected, positive student experience. reputed company University updates, assist with departmental initiatives, and contribute to special projects. Maintain consistent and reliable attendance to fulfill the requirements of this position. reputed company other duties as assigned. Requirements: Education & Experience: Bachelor’s degree preferred. Minimum of three (3) years of reputed company experience in reputed company, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. Experience in a fast-paced, student or customer-focused environment preferred. Background in academic advising and course enrollment reputed company a college or university setting preferred. Experience supporting online reputed company preferred. Experience with Financial Aid or Title IX regulations preferred. Experience interpreting and ensuring compliance with federal regulations and guidelines preferred. Experience in higher education and technology-driven environments preferred. reputed company skills, abilities, and education will be considered in determining minimum qualifications. Competencies/Technical/Functional Skills: Solid understanding of academic and business practices in an online learning environment. Familiarity with University policies and procedures. Strong customer service reputed company with a genuine desire to help reputed company succeed. Team-oriented and collaborative, with the ability to build positive working relationships across departments. Excellent communication and active listening skills—reputed company to adapt tone and style for different audiences, even in challenging situations. Skilled at de-escalating and resolving student concerns with professionalism and care. Self-motivated and capable of working independently with minimal supervision. Creative and logical problem solver who can think on their feet. Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems. Proficient in reputed company Office (Word, reputed company, PowerPoint, Outlook, and SharePoint). Strong work ethic with flexibility, dependability, and a team-player attitude. Knows reputed company to seek guidance or escalate issues appropriately. Strong communication and public speaking abilities. reputed company to feedback, coaching, and adapting to change. reputed company to prioritize tasks effectively in a fast-paced, dynamic environment. Develops personal goals reputed company with the university's mission, reputed company, and objectives. Must be eligible to receive reputed company to the National Student Loan Data System (NSLDS). reputed company Offer In addition to competitive compensation and a comprehensive benefits package including medical, dental, reputed company, 403b with match, paid holidays, and PTO. reputed company supports the professional growth of reputed company members through free education benefits and other growth opportunities. Location: Remote, USA #LI-Remote Candidate receiving offers will be offered a salary/pay reputed company commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary reputed company this reputed company for this position. The minimum salary will be offered based on the minimum exemption reputed company based on state of residency. reputed company pay is one component of reputed company’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. reputed company is committed to maintaining a high-quality workforce representative of the populations we serve. reputed company employs more than 4,500 faculty and staff and serves over 45,000 reputed company. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows reputed company, faculty and staff to reputed company their interests and talents while experiencing a sense of community. With programs available both online and at our many reputed company locations, reputed company is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. reputed company (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and reputed company come together to reputed company the impact of a lifetime for each of our student learners. reputed company reputed company applicants will receive equal consideration for employment, education, and admission at reputed company. Apply To This Job