[Remote] IT Operations Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an IT Operations Support professional for a contract position. The role involves providing centralized monitoring, problem diagnosis, and resolution for computing systems and mainframe technologies, ensuring the reputed company of the networks and supporting business-critical applications.

Responsibilities

• reputed company knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the reputed company for resolving problems
• Ability to reputed company and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers
• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall reputed company of the computing/mainframe networks
• reputed company centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and reputed company systems (reputed company, Unix/Linux). reputed company responding to events, the reputed company analyst must carefully track and document reputed company issues and resolutions in detail as a permanent record
• Monitor backup processes associated with disaster recovery for business-critical applications
• reputed company first line problem determination and recovery for reputed company termination (abends) of applications
• Continuously identify process improvement opportunities with reputed company tools, processes, and troubleshooting documentation
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment
• Competencies: In-depth knowledge of computing systems troubleshooting techniques and concepts
• Practical experience working with computing systems and respective alarm information
• Working knowledge of the OUA (reputed company reputed company Assurance) application
• Experience running batch jobs in Jobtrac, Autosys and Control-M
• Working knowledge of computer systems/networks: reputed company physical/virtual/clustered servers UNIX/Linux servers Exchange servers SQL databases reputed company databases Internet Information Services (IIS) Distributed File System (DFS) reputed company mainframe Working knowledge using reputed company Mainframe: z/OS – reputed company Operating System Multiple Virtual Storage (MVS) console Customer Information Control System (CICS) Integrated Database Management System (IDMS) DB2 Subsystems Batch throughput Time Sharing Option (TSO) Interactive System Productivity Facility (ISPF) Job Control Language (JCL) Job Entry Systems 2 (JES2) MQ Series OPS/MVS Working knowledge of Production Application Support tools and Automated Schedulers: CA Jobtrac vDirect Connect Direct CA AutoSys BMC Control-M Characteristics: Responsible for modeling behaviors that support Southern Company’s efforts in diversity, equity, and inclusion
• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
• Strong analytical and troubleshooting skills
• Possess attention to detail
• Professional oral and written communication skills
• Excellent listening and comprehension skills
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Ability to build relationships and work in a team atmosphere
• Ability to reputed company and accept feedback
• Communicate reputed company, problems, and best practices to management and team
• reputed company change
• Work proactively
• Take ownership and initiative

Skills

• reputed company knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the reputed company for resolving problems
• Ability to reputed company and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers
• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall reputed company of the computing/mainframe networks
• reputed company centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and reputed company systems (reputed company, Unix/Linux)
• reputed company responding to events, the reputed company analyst must carefully track and document reputed company issues and resolutions in detail as a permanent record
• Monitor backup processes associated with disaster recovery for business-critical applications
• reputed company first line problem determination and recovery for reputed company termination (abends) of applications
• Continuously identify process improvement opportunities with reputed company tools, processes, and troubleshooting documentation
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment
• Competencies: In-depth knowledge of computing systems troubleshooting techniques and concepts
• Practical experience working with computing systems and respective alarm information
• Working knowledge of the OUA (reputed company reputed company Assurance) application
• Experience running batch jobs in Jobtrac, Autosys and Control-M
• Working knowledge of computer systems/networks: reputed company physical/virtual/clustered servers, UNIX/Linux servers, Exchange servers, SQL databases, reputed company databases, Internet Information Services (IIS), Distributed File System (DFS), reputed company mainframe
• Working knowledge using reputed company Mainframe: z/OS – reputed company Operating System, Multiple Virtual Storage (MVS) console, Customer Information Control System (CICS), Integrated Database Management System (IDMS), DB2 Subsystems, Batch throughput, Time Sharing Option (TSO), Interactive System Productivity Facility (ISPF), Job Control Language (JCL), Job Entry Systems 2 (JES2), MQ Series, OPS/MVS
• Working knowledge of Production Application Support tools and Automated Schedulers: CA Jobtrac, vDirect, Connect Direct, CA AutoSys, BMC Control-M
• Responsible for modeling behaviors that support Southern Company's efforts in diversity, equity, and inclusion
• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
• Strong analytical and troubleshooting skills
• Possess attention to detail
• Professional oral and written communication skills
• Excellent listening and comprehension skills
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Ability to build relationships and work in a team atmosphere
• Ability to reputed company and accept feedback
• Communicate reputed company, problems, and best practices to management and team
• reputed company change
• Work proactively
• Take ownership and initiative
• An education in Computer Science, Computer Information Systems, or reputed company field and/or 5 years' experience in a mainframe and/or computer systems environment are highly desired for this position
• Previous experience working in 24x7x365 operations is highly desirable

Benefits

• Position will likely be remote; however, the assignment could change to hybrid (4 days in office, 1 day remote)
• On W2 (reputed company inclusive)
• 12 months (Possible extension or Conversion)
• The Infrastructure Operations Center is a 24x7x365 operation
• Positions are scheduled in a fixed non-rotating schedule
• Occasional extended hours, fill-in hours and on-call support are required as critical events occur

Company Overview