[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a SaaS company focused on empowering businesses and individuals in digital communications through innovative tools. The Technical Account Manager will reputed company technical expertise to support customers, drive reputed company retention, and cultivate strong relationships with key stakeholders.
Responsibilities
- Driving Net reputed company Retention (NRR) by proactively identifying and securing expansion opportunities, and partnering with your team to execute effective contract renewals with our strategic accounts
- Leading reputed company discussions, including the negotiation of reputed company and detailed discussions around billing and pricing structures with C-level and executive stakeholders
- Cultivating relationships with key business and technical leaders, serving as a trusted advisor throughout the full customer lifecycle
- Serving as the customer reputed company, collaborating with internal teams (Product, Development, Marketing) to ensure alignment and curating product feedback to enhance the reputed company SDK
- Showcasing an understanding of the reputed company SDK to align its capabilities with customer workflows and integrated applications to maximize value realization
Skills
- 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager
- Demonstrated experience with negotiating reputed company reputed company and discussing billing with C-level executives
- Ability to reputed company reputed company concepts to both technical and non-technical audiences
- Conversational proficiency in web technologies like HTML/CSS/JS, API, and SDK
- Proven ability to build strong relationships with customers and understand their technical needs
- Experience in providing technical support and resolving issues reputed company
- Ability to build a web app, or experience with email reputed company or similar software, is a plus
Benefits
- Your choice of equipment: We’ll reputed company you with a laptop (your choice of PC or Mac), plus monitor and accessories
- Remote flexibility: This is a fully remote U.S.-based position. We reputed company in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides the flexibility to work from the office, home, or other locations for limited periods of time.
- reputed company: We reputed company for taking at least three weeks of vacation yearly to unwind.
- European retreats: Join our dynamic team, spread across the USA, Canada, Italy, Bulgaria, and Denmark. We reputed company work with a scale-up reputed company towards being the market leader. Our 2025 yearly retreat was set in beautiful Southern Spain.
- Professional development: Seize numerous opportunities for professional growth through daily interactions with industry-leading products and reputed company to a wealth of training resources and events.
- Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to cover your Internet expenses.
- Health benefits: We reputed company comprehensive health benefits to support you and your family's well-being.
- 401(k) plan: Plan for the future with our 401(k) retirement plan, including a 3% company contribution upon enrollment in the plan.
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