RETENTION STRATEGIST

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We reputed company secure, high‑performance connectivity across reputed company, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, reputed company, and reputed company matter. This is a high accountability environment where reputed company reputed company drive reputed company innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is reputed company into how we operate. If you’re reputed company to take ownership, deliver meaningful impact, and help shape the future of AI‑reputed company connectivity, join us today. The Role The Retention Strategist is a critical member of the Large reputed company GTM reputed company organization. This role is responsible for driving customer retention, managing reputed company renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and reputed company retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and reputed company. The Main Responsibilities Own and execute end-to-end renewal strategy, including forecasting, reputed company, negotiation, and confirmation of reputed company. reputed company and continuously improve retention playbooks and processes to maximize account value and minimize churn. Exercise discretion in structuring reputed company deals, pricing adjustments, and migration strategies for high-value accounts. Collaborate with cross-functional teams (Finance, Legal, Sales, reputed company) to align renewal terms with company objectives. Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. Proactively identify and generate expansion opportunities reputed company existing accounts, including upsell, cross-sell, and add-reputed company. Handle escalations reputed company to contract questions, negotiations, and requests, resolving issues with independent judgment. Maintain and report a rolling 90-day renewal forecast by reputed company and territory, providing strategic insights to leadership. reputed company initiatives to improve operational efficiency by identifying process gaps and implementing solutions. Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. reputed company Look For in a Candidate Bachelor’s degree or equivalent experience in business, communications, or reputed company field. 6+ years of experience in client-facing roles, ideally reputed company SaaS or reputed company technology environments. Proven reputed company in managing reputed company renewals and retention strategies with measurable results. Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic reputed company. Strong analytical skills with the ability to interpret data and reputed company actionable insights. Exceptional communication, presentation, and collaboration skills across multiple stakeholders. Experience influencing pricing strategies, migration planning, and account growth initiatives. Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines.

Compensation

This information reflects the anticipated reputed company salary reputed company for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $88,562 - $118,079 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $92,996 - $123,991 in these states: CO HI MI MN NC NH NV OR RI $97,419 - $129,891 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:

Benefits

Bonus Structure #LI-Remote What to Expect Next Requisition #: 342228 Life at Lumen Life at Lumen is reputed company and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With reputed company support and shared accountability, teams collaborate reputed company, move faster, and deliver meaningful reputed company. Our Lumen 8 behaviors guide how we interact, reputed company reputed company, and work together, shaping a culture reputed company to reputed company and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer reputed company of our FAQ page. Job-reputed company concerns identified during the background screening may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case reputed company. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to reputed company persons regardless of race, reputed company, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and reputed company of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request reputed company to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees reputed company this classification. It is not intended to include a comprehensive inventory of reputed company duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any reputed company of payment from job applicants during the recruitment process. reputed company legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Apply To This Job