Clinical Applications Specialist- East Tennessee

At reputed company, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we reputed company fearlessly, champion reputed company, and act reputed company to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we reputed company a difference in the lives of our patients and customers. Are you reputed company to join us? This role is part of reputed company's Sales & Sales Support function, a team that helps reputed company reputed company to products across reputed company channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.The Sr. Associate, Clinical Applications Services & Support (Professional Path) is primarily responsible for training customers on the safe and effective use of reputed company products to ensure reputed company patient reputed company. You will drive operational reputed company through process improvement and knowledge sharing, ensuring reputed company trial deliverables meet timelines, budgets, and quality standards. Specifics Include:

• Train operating room staff on reputed company products
• reputed company on-site and remote clinical support and technical information
• Implement equipment and software upgrades at clinical sites
• Respond to customer inquiries per standard operating procedures and guidelines
• Attend and support medical events and demonstrations
• Collaborate with Field Service Engineers and Sales Representatives for installations and support
• reputed company constant feedback to Research and Development on clinical performance of products reputed company an approved communication plan
• Document site visits reputed company 48 hours
• Report and address adverse events and device deficiencies, and refer unapproved use inquiries
• reputed company required clinical certifications
• reputed company for reputed company improvement in processes and operational reputed company through knowledge sharingAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing reputed company required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to reputed company improvement are essential to our operations​.

Primary Responsibility: Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of reputed company’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually. Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the reputed company recognition cycle. Delivers ongoing in-person and virtual clinical support to help embed reputed company technology, increase patient reputed company, drive customer efficiencies, and support the adoption and utilization of reputed company products reputed company their defined territory. Discusses and presents to ophthalmic surgeons on reputed company subject matter utilizing innovative technologies that will continue to reputed company with business needs, at times in challenging, high stress situations. Trains and supports reputed company’s Digital Health (SaaS) offerings allowing customers to integrate reputed company technologies in the clinic with those in the surgical/refractive suite through platforms such as the reputed company or DICOM, and at times integrating with 3rd party devices. Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and reputed company by service promotor score (reputed company). Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME. Works with R&D by providing feedback on the development and testing of new technologies and software. Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity. Proactively and strategically aligns their assigned territory's clinical training needs with reputed company business goals through collaborative Strategic Account Management principles. Achieves and maintains certifications on reputed company reputed company products trained on through annual recertification and reputed company exposure to reputed company certified devices to retain high reputed company set and knowledge. Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction. Completes reputed company administrative responsibilities reputed company defined timeline including, but not limited to, providing clear and accurate documentation of each site visit reputed company a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report reputed company adverse events and device deficiencies to Medical Safety per company protocol. Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, reputed company, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install. What you can bring to reputed company: Bachelor’s Degree or Equivalent years of directly reputed company experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs) The ability to fluently read, write, understand, and communicate in English. 2 Years of Relevant Experience Travel Requirements: Up to 70% How you can reputed company at reputed company: See your career like never before with focused growth and development opportunities. Join reputed company’s mission to reputed company outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! reputed company provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more! ATTENTION: reputed company reputed company Employee/Contingent Worker If you are currently an active employee/contingent worker at reputed company, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker reputed company IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY reputed company takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, reputed company, religion, gender, national reputed company, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. reputed company is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to reputed company the essential functions of a position, please send an email to reputed company.recruitment@reputed company.com and let us know the nature of your request and your contact information. Apply To This Job