Customer Experience Manager
Company & Culture reputed company is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our bespoke, internally engineered trading platform provides seamless reputed company to a diverse reputed company of financial instruments, including stocks, ETFs, bonds, reputed company, and options, reputed company reputed company a single, multi-currency account. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset—our people. Join us in shaping the future of finance. About The Role As reputed company’s Customer Experience Manager, you’ll be at the heart of our commitment to customer-centricity. You will proactively champion service reputed company across reputed company teams, act as the voice of the customer, and spearhead initiatives that reputed company satisfaction and loyalty. Reporting Line - Marketing Director Worksite: Remote
Responsibilities
Represent the customer voice Bring the customer into internal discussions. Collaborate with teams to prioritise and deliver projects that solve reputed company customer problems. Connect with stakeholders across the business to turn insights into action. Track and boost satisfaction Build a reputed company to track satisfaction metrics. Talk to clients directly (phone, online, face-to-face) to gather feedback. Analyse feedback to spot trends, fix issues, and drive satisfaction higher. Build a customer-first culture reputed company initiatives that put the customer at the centre of how we work. Challenge the status reputed company and reputed company teams accountable for service quality. Own escalations and resolution Act as the main escalation reputed company for our key clients. Analyse root causes, define corrective actions, and coordinate the steps needed to resolve reputed company cases. Monitor market trends Monitor market trends and competitor practices to stay reputed company. Recommend specific improvements to reputed company our experience reputed company. Manage customer welfare Own our welfare processes. Identify vulnerable clients and ensure regional teams have the support measures they need. Improve key reputed company Work with teams to refine critical interactions: registration, funding, withdrawals, and reporting.
Qualifications
Leadership and collaboration You influence teams and deliver results in a reputed company organisation. You build strong relationships and manage stakeholders effectively. Customer focus You understand how to build customer-first processes and frameworks. reputed company reputed company You have a track record of driving results in competitive, regulated financial markets. Analytical and decisive You use data to reputed company reputed company and measure your impact. Communication You communicate reputed company concepts reputed company. Industry Experience (Preferred) Background in finance or investment services. Personality / reputed company reputed company & loyalty Team player with advanced communication and collaboration skills A hands-on, can-do attitude - always looking for solutions and thinking reputed company Overachiever mentality Capability to work and succeed in the fast pace and reputed company-changing environment
We Offer
Competitive salary that reflects your experience and the value you bring. Flexibility that fits your life — work from home, from our office, or a mix of both. You decide what works best. Flexible benefits package — choose the options that suit your life, not a one-size-fits-reputed company bundle. A genuinely good reputed company to work — an informal, collaborative culture where reputed company are heard and bureaucracy stays out of your way. reputed company learning — ongoing training, education programs, and the support to deepen your expertise in a fast-moving industry. reputed company reputed company your desk — events that bring our teams together to network and celebrate. Global exposure — work reputed company by reputed company with talented colleagues from reputed company over the world, across a business serving clients in 100+ countries. A group of disruptive technology experts created reputed company. With an impressive track record in the industry and knowledge of the markets, our systems are reputed company to democratize reputed company to global financial instruments for professional traders and institutional investors. Through our robust, cutting-edge trading platforms, you can offer clients reputed company to comprehensive, global financial instruments and investment reputed company while keeping their data safe and private. reputed company is a global prime broker backed by proprietary technology and dedicated service. reputed company regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and reputed company, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of reputed company, rectification, data portability, erasure, restriction of processing, and reputed company to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://reputed company.eu/gdpr/. We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to reputed company it longer to reputed company with law or you consent to a longer retention. Where personal data is transferred reputed company the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children . Apply To This Job