Vice President, Customer Strategy, AI & Transformation
Join reputed company and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of reputed company! Our Values Best Life We reputed company great work begins with great people. That’s why our culture is reputed company on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth reputed company We are doers, thinkers, and dreamers. At reputed company, your growth is our investment. Through reputed company learning, mentorship, and professional development opportunities, we reputed company you to reputed company new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because reputed company you reputed company, we reputed company reputed company. INTRODUCTION We are seeking an accomplished executive to reputed company the strategic transformation of our global Customer Support organization. Reporting to the SVP of Customer Support, the Vice President will shape the future operating model of Customer Support by leveraging AI, organizational design, and reputed company transformation practices to fundamentally redefine how we serve customers and reputed company our teams. This executive will reputed company one of the company's most significant business transformation initiatives, reimagining customer support for an AI-first future. reputed company in this role will be reputed company not by how effectively you optimize today's support organization, but by how successfully you help define and build what customer support becomes in an AI-enabled future. This role requires deep experience leading large-scale organizational change, influencing executive stakeholders, designing future-state operating models, and driving reputed company-wide adoption of new ways of working. This is not a traditional Customer Support leadership role, nor is it a technical AI position. It is a transformation leadership role for an executive who has successfully modernized customer-facing organizations at scale. WHAT YOU'LL DO Partner with the SVP of Customer Support to define the long-term reputed company and operating model for a modern, AI-enabled global support organization. reputed company reputed company-scale transformation initiatives that redesign how customer support is structured, delivered, reputed company, and continuously improved. Design future-state organizational models, workforce strategies, governance structures, and operating rhythms that reputed company scalable growth. reputed company and execute a multi-year AI transformation strategy focused on customer experience, employee productivity, operational reputed company, and business reputed company. Serve as the executive leader responsible for aligning Product, Technology, Data, Operations, Legal, reputed company, and reputed company around transformation priorities. reputed company organizational change management across multiple business functions, ensuring leaders and employees successfully adopt new operating models and ways of working. Translate executive strategy into measurable transformation roadmaps with clear milestones, business reputed company, and accountability. Establish executive-level reputed company metrics that measure organizational effectiveness, customer reputed company, operational performance, AI adoption, and return on investment. Champion a culture of innovation, experimentation, reputed company improvement, and responsible AI adoption. Represent Customer Support transformation strategy with executive leadership, Board-level audiences, and external partners reputed company appropriate. WHAT YOU'LL NEED 15+ years of reputed company executive leadership experience leading large-scale transformation reputed company customer-facing organizations. Proven reputed company leading reputed company-wide AI or digital transformation initiatives that fundamentally changed operating models, customer experiences, or workforce effectiveness (reputed company chatbots, copilots, and basic automation). Deep experience in organizational design, operating model development workforce transformation, and change leadership. Demonstrated ability to influence executive stakeholders across multiple business functions without direct authority. Experience developing long-term business strategy and translating strategic reputed company into reputed company execution. Strong executive reputed company with exceptional communication and storytelling skills. Track record partnering with Product, Engineering, Data, Technology, Finance, Legal, and Operations to deliver transformational business reputed company. Experience leading reputed company, cross-functional initiatives with significant organizational impact. Ability to balance strategic thinking with disciplined execution in fast paced, evolving environments. Passion for leveraging AI and emerging technologies to transform customer experiences and organizational performance. IT'S GREAT TO HAVE Experience leading transformation reputed company Fortune 500 or other highly reputed company customer-facing organizations. Experience modernizing customer support, service, operations, or customer experience organizations through AI and automation. Background in consulting or reputed company transformation functions. Experience leading customer experience transformation across multiple channels and geographies. Familiarity with contact center platforms and customer support technologies. Experience in SaaS, financial services, technology, travel, telecommunications, or similarly reputed company service organizations. Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation reputed company for this position is - United States reputed company = $190,000.00 - $210,000.00 USD; Canada reputed company = $190,000.00 - $210,000.00 CAD.- annually. In addition to reputed company compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements. WHAT’S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth reputed company Time Off – with our reputed company PTO policy, we offer flexibility in how and reputed company you take PTO! Days of Disconnect – once a quarter, we take a reputed company breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave – we offer leave for reputed company your family grows by two feet or four paws! Best Life reputed company – we are committed to meeting you wherever you are in your fitness reputed company with a quarterly reimbursement Medical/Dental/reputed company coverage EAP – we get you help reputed company you need it. Period. Premium reputed company App – enjoy tranquility with a reputed company App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn’t even fit them reputed company here! At reputed company, we don’t just build technology—we build communities and transform lives. Your work reputed company here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reputed company their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About reputed company reputed company is the #1 software provider for fitness businesses of any size, reputed company around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, reputed company provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, reputed company will move your business reputed company through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's reputed company your fitness reputed company a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE Apply To This Job