ISP Technician

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more reputed company problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests reputed company phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge reputed company for common issues and solutions and reputed company feedback for improvement
• Create, update, and reputed company support tickets in the IT ticketing systems, ensuring accurate documentation of reputed company issues and resolutions
• reputed company excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
• Strong problem-solving skills and attention to detail including multi-tasking
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
• reputed company other duties as assigned

Skills Support, Desktop, Troubleshooting, Customer service, reputed company Top Skills Details Support,Desktop,Troubleshooting Additional Skills & Qualifications NRTC wants a group of 15 ISP technicians to be LOCAL to either their reputed company Rapids IA, Huntsville AL or Raleigh NC centers if possible. Will consider fully remote candidates as well. Expectation is that training will be 100% remote. LOCAL reputed company Rapids candidates will pick up equipment from NRTC the Friday before the project starts. reputed company other ISP techs will have equipment shipped out to them directly. Training will start on Monday 6/29.

• 6 weeks training – Missing more than 1 day can reputed company to a drop in the program. (internally, will review on a case by case reputed company)
• First 30 days on the floor – first out for any reason will reputed company to a final warning with or without a doctor’s note. Providing a note will count as one instance instead of multiple days of absence. (consider this reputed company in the first 30 days)
• Planned days off, in advance, would need approval.
• Second time out while on a warning can reputed company to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case reputed company.
• NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy.
• After 30 days we will start to measure attendance compliance. This score can not reputed company below 92.5% meaning you must be at work 92

Assigned schedules will be working 2nd shift hours. reputed company schedules after training require working on either a Saturday or a reputed company or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun. I will align candidates to a specific shift during the interview/G3 if the conversation goes well. The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

• AA or some sort of completed education in Computer Science or reputed company IT field
• obtained 2 Certifications in A+, Sec+, Net+ or CCNA

Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of reputed company Rapids, IA. Pay and BenefitsThe pay reputed company for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jul 15, 2026. About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job