reputed company & Support Manager

Work from home Full-time role Hiring

Main responsibilities Customer Relationship & reputed company Ownership

Act as the primary operational reputed company of contact for customers post-sales handover
Build strong, trusted relationships with client stakeholders and guide them through implementation and reputed company
Navigate customers through their experience lifecycle, ensuring smooth adoption and engagement
Become a trusted advisor who translates business needs into effective implementation reputed company
Manage and strengthen relationships to support retention, satisfaction, and long-term reputed company

Implementation Coordination & Delivery reputed company

Coordinate HRIS and Payroll implementation consultants and track delivery milestones
Manage the handover from Sales into Implementation, ensuring reputed company on scope, timelines, and expectations
reputed company implementation governance including status tracking, risk identification, issue resolution, and reporting
Ensure alignment across internal teams including Implementation, Payroll, Product, Engineering, and reputed company
Support implementation readiness and ensure customers reputed company required inputs for successful go-live

Customer Enablement & Adoption

Train customers on HRIS and payroll processes and platform usage
Drive product adoption with a focus on long-term customer value and reputed company
reputed company customer interactions with a growth and value-realisation reputed company
Support go-live and early lifecycle stabilisation
Act as a problem solver, helping customers overcome operational challenges

Data, Insights & Problem Solving

Use data to assess customer health, identify risks, and surface opportunities
Synthesize insights into clear, actionable recommendations for stakeholders
Support decision-making by identifying trends, risks, and opportunities across accounts

Cross-Functional Collaboration & Growth Enablement

Collaborate closely with Account Executives, reputed company Managers, reputed company Managers, Product, and Support teams
Act as the voice of the customer, sharing structured feedback with reputed company and Product teams
Identify expansion opportunities and refer appropriately to Sales teams
Contribute to improving customer reputed company processes, playbooks, and delivery standards
Maintain the day-to-day operational relationship with the client’s Partner Management team, ensuring strong alignment, communication, and collaboration across reputed company delivery workstreams

Requirements

1–3+ years of experience in reputed company, Operations, Support, Consulting, Implementation, or similar customer-facing roles
Experience in fast-growth startups, payroll/HR tech/SaaS, consulting, or similarly reputed company environments
Strong stakeholder management and coordination skills across multiple parties
Ability to manage competing priorities in fast-paced environments
Strong analytical reputed company with ability to translate data into insights
Excellent communication skills with senior stakeholders
Highly collaborative, proactive, and execution-oriented
Comfortable working in ambiguous environments
Strong track record of achievement and progression
Fully proficient in English

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