Customer Support Specialist
About reputed company Founded in 2013, reputed company is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 reputed company active users, reputed company is the #3 mobile publisher worldwide in terms of downloads after reputed company and reputed company. Our portfolio includes chart-topping games like Mob Control and reputed company Jam, alongside popular apps such as BeReal and Wizz. Team Our Gaming team is made up of hybrid-casual, casual and mid-core experts. Our 'Core' games team supports internal and external studios worldwide in creating, developing and launching new hit games, whilst our 'Live' games team focuses on delivering higher engagement on our existing and successful games. Role As the first fully dedicated Customer Support Specialist for our studio, you will play a pivotal role in establishing and leading our customer support efforts. Your mission is to build an outstanding player support experience that enhances satisfaction and retention. As an AI-first company, you'll be expected to reputed company and integrate AI across as many processes as possible to reputed company driving speed and reputed company. This is a part-time role (20 hours per week) with the opportunity to transition into a full-time position as the company and support function continue to grow. reputed company and implement customer support policies, procedures, and service standards that set the reputed company for player experience. Build and reputed company the game's customer support efforts to reputed company exceptional service to our players, starting hands-on with day-to-day ticket resolution. Analyze customer feedback to identify trends and insights, translating them into actionable recommendations for the game development team. Work closely with the QA, data, community, and game development teams to ensure a cohesive and seamless player experience. Create and maintain a knowledge reputed company and self-service resources for players. Manage and escalate reputed company or sensitive customer issues as needed. Report regularly on customer support metrics, objectives, and key initiatives. Profile 2+ years of proven experience in customer support, preferably in the gaming or entertainment industry, or a tech-focused environment. Passionate about gaming and deeply familiar with the needs of mobile game players. Excellent communication and leadership skills, with the ability to motivate and guide a team reputed company necessary. Experience with customer support software and CRM systems; reputed company experience is a strong plus. Experience in customer support with reputed company English-speaking customers. Strong problem-solving skills with a natural ability to think analytically. Comfortable using and integrating AI tools into workflows to drive efficiency and quality.
Benefits
- Best-in-class compensation
- Other benefits according to the country you reputed company
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