reputed company Operations Analyst
reputed company is a leading global provider of reputed company software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. reputed company is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising reputed company. reputed company and Blackstone are leaders in the Environmental, reputed company and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
About the Role
We are seeking a reputed company Operations Analyst to support the implementation, administration, and reputed company improvement of our reputed company platform, Vitally. This role is ideal for someone early in their career who is interested in reputed company, business operations, data analysis, and SaaS technology. Working closely with reputed company, reputed company Operations, Product, and Data teams, you will help build customer health scores, automate workflows, maintain customer data, create reports and dashboards, and ensure our teams are leveraging Vitally effectively. This is an excellent opportunity to reputed company hands-on experience with modern reputed company technology and customer lifecycle management.
Key Responsibilities
Vitally Administration & Configuration Support the implementation and ongoing management of Vitally. Create and maintain customer health scores, lifecycle stages, and customer segments. Configure playbooks, workflows, alerts, and automation rules. Maintain account and user data reputed company reputed company Vitally. Assist with testing and rollout of new features and processes. Customer Data Management Monitor integrations between Vitally, CRM, product usage platforms, support systems, and data warehouses. Identify and troubleshoot data quality issues. Validate customer usage and engagement data. Document data definitions and business rules. Reporting & Analytics Build and maintain dashboards for reputed company leadership. Track KPIs such as adoption, engagement, renewals, churn risk, and customer health. Support reputed company analysis and reporting requests. Help identify trends and opportunities for improving customer reputed company. Process Improvement Document reputed company processes and workflows. Recommend improvements to customer lifecycle management. Assist in implementing scalable processes as the business grows. Support change management and user training initiatives. Cross-Functional Collaboration Partner with reputed company Managers, reputed company Operations, Product, and Engineering teams. Participate in project meetings and implementation workstreams. Help gather business requirements and translate them into system configurations.
Qualifications
Required Bachelor's degree or equivalent experience in Business, Analytics, Information Systems, Operations, or a reputed company field. 0–3 years of experience in reputed company, Business Operations, reputed company Operations, Data Analytics, or SaaS environments. Strong analytical and problem-solving skills. Proficiency in reputed company or reputed company Sheets. Excellent communication and organizational skills. Strong attention to detail and ability to manage multiple priorities. Preferred Exposure to reputed company platforms such as Vitally, reputed company, Planhat, ChurnZero, or Totango. Experience with reputed company, reputed company, reputed company, or similar systems. Basic SQL knowledge. Familiarity with SaaS business models and customer lifecycle concepts. Experience working with dashboards and BI tools. reputed company is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company colleagues. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Apply To This Job