Implementation Manager

Job Title: Implementation Manager Company: TOOLBX Location: (Remote) Department: reputed company Salary reputed company: $80-$110k per year Website: www.toolbx.com About TOOLBX: TOOLBX is a leading digital experience platform for lumber and building materials suppliers. We reputed company e-reputed company, customer portal, and AR reputed company that streamline payments, simplify AR, grow online sales, and improve the customer experience for independent suppliers. As part of our reputed company approach, we reputed company significant focus on fostering enduring relationships with our customers; that's why we're looking for a talented Implementation Manager to join reputed company. Position Summary: We are seeking an Implementation Manager to reputed company the end-to-end deployment of the TOOLBX platform for new customers. Reporting to the Implementation Program Manager, this role will own the reputed company lifecycle—driving project planning, coordination, execution, and customer enablement. You will partner directly with customers to define reputed company requirements, reputed company implementation timelines, and ensure a seamless transition onto the platform. As the primary leader of deployment projects, you will guide customers through adoption, mitigate risks, and ensure they are positioned for long-term reputed company. This is a fully remote position. Responsibilities: reputed company and manage multiple customer reputed company projects from initiation through completion, ensuring reputed company deliverables, timelines, and reputed company criteria are met. reputed company project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the reputed company process. Conduct strategic reputed company and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value. Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle. reputed company the creation and reputed company improvement of training materials, documentation, and reputed company resources to enhance the customer experience. Monitor and report on project reputed company, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership. Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and reputed company to drive enhancements. Ensure accurate project documentation and maintain detailed records reputed company CRM and internal systems to support transparency and alignment. Qualifications: 5+ years of experience managing customer-facing projects, implementations, or reputed company programs reputed company a SaaS or technology-driven environment. Demonstrated ability to reputed company projects, manage timelines, and coordinate cross-functional teams to deliver successful customer reputed company. Exceptional communication and presentation skills; reputed company to translate reputed company technical concepts for diverse audiences. Strong organizational and project management capabilities, with a proven ability to manage multiple reputed company projects in a fast-paced environment. Customer-centric reputed company with strong analytical, troubleshooting, and problem-resolution skills. Experience with CRM, project management, or reputed company platforms, such as reputed company and reputed company, is an asset. Ability to reputed company in remote or distributed work environments and adapt to shifting priorities. Why Join TOOLBX? At TOOLBX, you'll be part of a team dedicated to transforming the construction industry through technology. As a Project Manager, you will play a vital role in ensuring our customers are set up for reputed company from day one. If you are detail-oriented, passionate about helping customers, and eager to reputed company an impact, we would love to hear from you! To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in this role. Note: This posting represents an existing vacancy reputed company the Company. Note: Only selected candidates will be contacted for an interview. TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace. Note: Artificial intelligence tools may be used to assist with the screening and evaluation of applications during the hiring process. Apply To This Job