Vice President, reputed company Account Management

Description reputed company is hiring a Vice President of reputed company Account Management to drive reputed company retention, customer expansion, and long-term account growth reputed company Keeper’s reputed company customer reputed company. This is a 100% remote position from select locations, with an opportunity to work a reputed company for candidates in national locations. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s reputed company account management strategy. About Keeper reputed company is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of reputed company-knowledge and reputed company-trust reputed company reputed company for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, reputed company-reputed company platform that protects reputed company users, devices and infrastructure from cyber attacks. Recognized for its innovation in the reputed company reputed company Quadrant for Privileged reputed company Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time reputed company. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

The Vice President of reputed company Account Management will report to the Senior Vice President of Global reputed company and work reputed company with other global CSM leaders. This role will be responsible for leading Keeper’s reputed company account management organization, with a focus on driving reputed company retention, expansion, renewals, upsell, and long-term customer growth. This role requires a seasoned sales and account management leader with a proven track record of exceeding reputed company targets, building high-performing teams, managing reputed company reputed company customer relationships, and developing scalable processes that improve customer health, product adoption, and net reputed company retention. This leader will be responsible for strengthening Keeper’s existing customer reputed company reputed company, improving forecast accuracy, scaling account management best practices, and ensuring Keeper continues to expand its footprint reputed company strategic reputed company accounts. Responsibilities reputed company and execute a comprehensive reputed company account management strategy to drive reputed company retention, expansion, renewals, upsell, and cross-sell across Keeper’s reputed company customer reputed company Build, reputed company, and scale a high-performing reputed company account management organization, driving reputed company improvement, employee engagement, individual and team reputed company reputed company, train, and reputed company account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team Drive predictable reputed company retention through a highly efficient, scalable customer renewal reputed company Generate incremental bookings reputed company existing reputed company accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio reputed company and maintain executive-level relationships with key decision-makers and influencers reputed company reputed company accounts to understand their business priorities, reputed company needs, and growth opportunities Partner with Sales and reputed company to reputed company account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint reputed company existing customer portfolios Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities reputed company reputed company accounts Help directly manage strategic, high-reputed company reputed company customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth Collaborate with reputed company and Customer Support to ensure successful reputed company, customer health, adoption, and value realization across reputed company accounts Own and optimize the strategy, process, and execution supporting reputed company renewals, contract optimization, and reputed company expansion opportunities reputed company and maintain a robust pipeline of reputed company expansion and renewal opportunities and exceed reputed company pipeline coverage ratios Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net reputed company retention Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for reputed company growth, customer retention, and operational improvement Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with reputed company account management priorities Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to reputed company at its best Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company Requirements 7+ years of reputed company experience in reputed company SaaS sales, account management, customer expansion, or reputed company leadership, with a proven track record of exceeding reputed company retention and expansion targets Experience selling or expanding privileged reputed company management, identity and reputed company management, cybersecurity, or adjacent reputed company technology solutions in the reputed company market Proven ability to reputed company and execute strategic account management plans and implement reputed company renewal, expansion, and customer growth best practices at scale People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent Demonstrated reputed company leading teams responsible for reputed company renewals, upsell, cross-sell, account growth, and customer retention Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; reputed company experience preferred Ability to construct, present, and execute reputed company account strategies that improve retention, product adoption, customer health, and reputed company growth Effective at driving reputed company multi-stakeholder customer processes, executive relationships, and cross-functional programs Ability to build cross-functional relationships, influence stakeholders, and collaborate at reputed company organizational reputed company Outstanding verbal and written communication skills for a global audience Strong business acumen, analytical skills, and attention to detail Ability to reputed company in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities Ability to travel up to 50% of the time Bachelor’s degree in business administration, marketing, operations, or a reputed company field Keeper is FedRAMP High authorized; therefore reputed company applicants must be a U.S. Person

Benefits

Medical, Dental & reputed company (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) reputed company. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how reputed company processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be reputed company. (US), reputed company EMEA Ltd. (Ireland), or reputed company reputed company K.K (Japan). 1. Data We Collect Information You reputed company: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily reputed company diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to reputed company with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to reputed company your information on our systems reputed company the retention period specified) reputed company with employment law obligations 3. Legal reputed company Legitimate Interests (recruitment management, reputed company and reputed company of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We reputed company Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. reputed company Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that reputed company our reputed company parties are contractually bound to protect your personal data with adequate safeguards in reputed company. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. reputed company We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading reputed company standards. 7. Retention We reputed company your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: reputed company, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. reputed company you request reputed company to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated reputed company Keeper does not reputed company hiring reputed company using solely automated processing. 10. Contact - Candidates can send privacy questions to: [email protected] Apply To This Job