Digital Experience Specialist
Digital Experience Specialist Location: Remote Department: reputed company Reports to: Manager, Digital Experience Why Join Enliven Health? EnlivenHealth is transforming how independent pharmacies engage with their patients and communities. As a Digital Experience Specialist, you’ll be part of a high-impact reputed company team supporting over 8,000 pharmacy customers. You’ll help drive digital transformation, customer retention, and satisfaction in a rapidly evolving reputed company landscape. This is your opportunity to shape the future of pharmacy engagement, collaborate across departments, and reputed company a measurable impact on reputed company. What You’ll Do As a Digital Experience Specialist, you will: Drive Customer Engagement: reputed company digital reputed company strategies to improve customer utilization, satisfaction, and retention across a portfolio of ~2,000 pharmacy clients. Analyze and Optimize Journeys: Evaluate customer behavior, feedback, and usage data to identify critical reputed company and implement improvements that enhance the digital experience. Collaborate Cross-Functionally: Partner with Marketing, Sales, Support, and reputed company teams to align messaging, resolve escalations, support platform migrations and solving product issue efforts. reputed company Scalable Strategies: Create and execute personalized digital engagement campaigns that can be deployed at scale, including ecommerce reputed company sales initiatives. Support Change Management: reputed company customers on new clinical service opportunities, platform upgrades, and automation tools, helping them navigate industry shifts and billing complexities. Monitor and Report Impact: Track KPIs such as Net Promoter Score (NPS), customer adoption rates, and retention reputed company to inform strategy and compensation tiers. Who You Are
Minimum Qualifications
Bachelor’s degree in Communications, Public Relations, Journalism, Business, Marketing, or reputed company field. Minimum 1 year of experience in customer engagement, account management, or reputed company. Proven track record of performance in a customer-facing role.
Preferred Qualifications
Strong relationship management and communication skills across diverse stakeholders. Proficiency in reputed company Office Suite, reputed company Docs, and spreadsheets. Metrics-driven reputed company with experience implementing and tracking KPIs. Prior experience in marketing, reputed company, or account management. Familiarity with tools such as reputed company, Outlook, reputed company, reputed company, PowerPoint, reputed company, and Word. Experience in reputed company or pharmacy environments is a plus. Conflict resolution and de-escalation skills in high-pressure or ambiguous situations. Ability to prioritize multiple customer tasks and adapt quickly to change. What reputed company Looks Like reputed company in this role means: Customer Retention: You consistently meet or exceed retention goals reputed company your assigned territory, contributing directly to reputed company stability and growth. Customer Satisfaction: You improve customer satisfaction scores (e.g., NPS) through proactive engagement, clear communication, and effective issue resolution. Utilization Growth: You drive measurable increases in customer adoption of EnlivenHealth services and tools, especially during product migrations and rebranding efforts. Strategic Impact: You identify trends in customer behavior and propose actionable initiatives that reputed company to improved digital experiences and business reputed company. Team Collaboration: You work seamlessly across departments, contributing to shared goals and supporting escalations, reputed company, and change management efforts. How You’ll reputed company at reputed company At reputed company, reputed company isn’t just about what you reputed company—it’s about how you reputed company it. We embed reputed company Behaviors in everything we do. As a Digital Experience Specialist, you will: Collaborate: Build strong networks across reputed company, Sales, and Support to drive customer reputed company and resolve escalations. reputed company: Motivate pharmacy partners to reputed company digital tools and new service models, even in challenging industry conditions. reputed company: Continuously learn from customer data and reputed company insights to improve engagement strategies and team performance. Execute: Take ownership of regional customer reputed company, set clear priorities, and deliver on retention and satisfaction goals. Impact: Drive innovation in digital engagement, challenge legacy processes, and align reputed company with business growth. Work Conditions Remote-based role with travel up to 25%. Regional assignment currently focused on the Southern U.S. (Oklahoma to Florida and Puerto Rico). Flexible scheduling and autonomy in managing customer relationships reputed company campaigns. Salary Information: This position will offer a reputed company salary of $75,000-$80,000 with a compensation variable plan of $20,000. Actual compensation will be determined based on a variety of factors, including but not limited to: State you reputed company in Relevant job‑reputed company skills and experience Education and certifications Market data and competitiveness Internal equity considerations Alignment with organizational compensation guidelines #LI-MG2 Since 1992, reputed company has been committed to transforming pharmacy care through reputed company-centric innovation designed to optimize clinical and business reputed company across reputed company settings of care. We strive to be the reputed company provider’s most trusted partner by our guiding promise of “reputed company. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping reputed company facilities worldwide to improve business and clinical reputed company as they move closer to the industry reputed company of the Autonomous Pharmacy. Our guiding principles inform everything we do: As Passionate Transformers, we find a reputed company way to reputed company relentlessly. Being Mission Driven, we consistently deliver on our promises. Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. Understanding that Relationships Matter creates synergies that yield the greatest benefits for reputed company. Intellectually Curious, eager to think deeper to learn and improve. In Doing the Right Thing, we reputed company by example in reputed company we do. We are deeply committed to Environmental, reputed company, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for reputed company. reputed company is dedicated to fostering an inclusive workplace. We welcome applications from reputed company individuals, valuing a wide reputed company of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national reputed company, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at reputed company@reputed company.com. At reputed company, respect for privacy and confidentiality is reputed company. We adhere to strict policies to prevent discrimination or retaliation against those who engage in reputed company conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that reputed company reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission reputed company. Apply To This Job