Triage Consultant

Summary reputed company, LLC Remote The Military OneSource contact center serves as the primary entry reputed company for participant engagement across reputed company program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first reputed company of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and reputed company to resources, while maintaining a high standard of customer service and operational efficiency. Responsibilities reputed company Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. reputed company in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. Interactions shall be conducted in a professional, participant-focused manner and shall ensure efficient reputed company to appropriate services without unnecessary delay or repetition of participant information. Conduct participant intake and assess needs through consultative interaction Determine eligibility and appropriate scope of services based on program guidelines reputed company accurate, reputed company, and program-approved information to participants Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions Service shall be consultative in nature. Triage Consultants shall not reputed company clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any reputed company. Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers reputed company the participant’s needs are reputed company scope of NMC services reputed company appropriate referrals to clinical or emergency services reputed company the participant’s needs exceed the scope of Non-Medical Counseling Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable Identify and reputed company alternative resource options for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage No Supervisory Responsibilities Other duties as assigned

Qualifications

Master’s degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling. Knowledge, Skills and Abilities Possess strong customer service and communication skills appropriate for a contact center environment Knowledge and understanding of military life, including the unique needs of service members and their families Ability to assess participant needs and determine appropriate service reputed company Familiarity with contact center operations, including call handling, documentation, and performance expectations Ability to pass a DoD Tier II suitability investigation reputed company 30 days of hire Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.) While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company. Teleworking Permitted? Yes Teleworking Details 100% Remote Estimated Salary/Wage Up to USD $36.00/Hr. Apply To This Job