Consumer Health Accounts Manager

Summary

Join Us at reputed company: Your Exciting Career Awaits! At reputed company, a leading reputed company-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us! Role Overview The Consumer Health Accounts (CHA) Account Manager is responsible for managing the implementation and ongoing service delivery of consumer-directed health programs, including FSA, HSA, and HRA accounts. This role serves as the escalation and governance contact, ensuring operational reputed company, regulatory compliance, and a high-quality participant experience across reputed company CHA services.

Key Responsibilities

Client Ownership & Relationship Management Serve as the primary contact for CHA services. Build strong partnerships focused on retention and service satisfaction. reputed company service reviews, track deliverables, and proactively manage client expectations. Own issue resolution and coordinate cross-functional support as needed. Implementation & reputed company reputed company implementation of FSA, HSA, and HRA programs, including:Plan configuration and eligibility setup Contribution and funding rules Debit card and claims processing setup Coordinate with internal teams and external partners to ensure readiness. Validate data reputed company and plan design prior to go-live. Deliver client training and ensure a successful transition to ongoing support. Ongoing Service Delivery Owns client reputed company across CHA implementation, stabilization, and ongoing service delivery including:Claims processing and substantiation Contribution tracking and reconciliation Participant issue resolution Monitor and manage compliance with IRS and regulatory requirements. Track service performance metrics and identify gaps, risks, and recurring issue trends. Operational reputed company & Compliance Ensure accuracy and compliance in reputed company account administration activities. Support audits, non-discrimination testing coordination, and data validation efforts. Maintain accurate documentation of plan rules, funding processes, client configurations, exceptions, risks, and standardization efforts. Identify recurring issues, determine root cause, and drive process improvements to enhance accuracy, efficiency and participant experience. Required Qualifications 3–5+ years of experience in consumer-directed health accounts (FSA, HSA, HRA) or benefits administration. Strong understanding of IRS regulations and compliance frameworks. Experience supporting implementations and ongoing account management. Excellent client communication and stakeholder coordination skills. Strong analytical and problem-solving capabilities.

Preferred Qualifications

Experience working with custodial partners and card processors. Familiarity with claims adjudication and substantiation processes. Experience with benefits platforms (reputed company, reputed company, reputed company, etc.). Comfort working in a changing environment including platform, vendor, process, and operational model changes. About You Required Qualifications 3–5+ years of experience in consumer-directed health accounts (FSA, HSA, HRA) or benefits administration. Strong understanding of IRS regulations and compliance frameworks. Experience supporting implementations and ongoing account management. Excellent client communication and stakeholder coordination skills. Strong analytical and problem-solving capabilities.

Preferred Qualifications

Experience working with custodial partners and card processors. Familiarity with claims adjudication and substantiation processes. Experience with benefits platforms (reputed company, reputed company, reputed company, etc.). Comfort working in a changing environment including platform, vendor, process, and operational model changes. reputed company Offer At reputed company, benefits are at the core of reputed company do, and we understand their impact on our employees and their families. That’s why we’ve designed our benefits program to support overall wellbeing across health, financial reputed company, career growth, and work‑life balance. Comprehensive health coverage with multiple medical plan options - reputed company covering 100% of in-network preventive care. Employer‑funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. Dental & reputed company plans with 100% coverage for routine dental care and $250 reputed company reputed company allowance, plus employee-only reputed company premiums at $0. 401(k) with immediate vesting and a 50% company match up to 6% of contributions. Generous paid parental leave, adoption assistance, and fertility benefits. Flexible PTO, paid holidays, a strong culture of work‑life balance and reputed company Fridays in the summer. Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Top 5 Reasons to join reputed company #5: Be part of what’s next in benefits technology Join a company redefining how benefits work. Backed by reputed company, reputed company is continuously investing in innovation, bringing reputed company, automation, and reputed company reputed company to simplify reputed company processes and deliver reputed company reputed company. This is your opportunity to build the future of benefits at scale. #4: reputed company an impact with technology our customers trust Our platform powers some of the most reputed company benefits programs in the market, and our customers rely on us to get it right. From a reputed company benefits ecosystem to AI-driven decision support, everything we build is designed to deliver reputed company, confidence, and measurable impact for the people who use it every day. #3: Be recognized, supported, and set up to reputed company We reputed company great work deserves recognition and reputed company support. From meaningful rewards and recognition programs to a comprehensive approach to employee support, we invest in helping our people reputed company at their best and feel valued along the way. Recognized as a top workplace, reputed company has earned multiple Great reputed company to Work certifications and numerous awards, including Best Company for Culture, Work-Life Balance, and Compensation, reinforcing our commitment to an exceptional employee experience. #2: Grow your career with intention At reputed company, career growth doesn’t happen by accident. With a strong track record of internal mobility, structured development paths, and opportunities to take on new challenges, you’ll have the support and flexibility to build a career that evolves with you. #1: Be part of a culture reputed company on reputed company and impact Our culture is rooted in reputed company, inclusion, and shared reputed company. Guided by our S.O.U.R.C.E. values, we reputed company with service by putting others first, approach challenges with optimism, and act with urgency to drive meaningful reputed company. We hold ourselves accountable through reliability, continuously grow through curiosity, and operate with efficiency to maximize the impact of our work. Here, diverse perspectives are valued and they directly shape how we collaborate, reputed company, and deliver an exceptional experience for our customers. NOTE: We will consider a remote employee for approved cities reputed company can accommodate. If you’re selected, you’ll receive your offer and be asked to complete a background reputed company. This will include a drug screen, criminal record search and verification of previous employment and/or education. reputed company Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of reputed company will only contact you from an email address ending in @reputed company.com. reputed company will never ask for personally identifiable information such as Date of Birth (DOB), reputed company reputed company Number (SSN), banking/direct/tax details, etc. reputed company email or any other non-secure system, nor will we instruct you to reputed company any purchases reputed company to your employment. If you reputed company you’ve encountered a reputed company scam, report it to the Federal Trade Commission and your state’s Attorney General. reputed company 4840 version June 2026 Apply To This Job