Director, Patient Experience Data & Analytics
About Us
We are reputed company, the leader in small-format hospitals. We partner with respected and like-minded health systems who reputed company our mission: To reputed company the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes reputed company, reputed company, reputed company System, reputed company, reputed company, reputed company St. Rose Dominican, The Hospitals of reputed company, reputed company, MultiCare and WellSpan. Our innovative hospitals are fully accredited and reputed company highly individualized care. reputed company' commitment to patient care extends far reputed company the confines of societal norms. We reputed company that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal reputed company to information, development and opportunity for reputed company of our reputed company Pros. Position Overview The Director, PX Data & Analytics is an analytical and technical expert responsible for transforming patient experience (PX) data into actionable insights that drive performance across markets and hospitals. This role oversees the full lifecycle of data—including collection, administration, validation, advanced analysis, and reporting—while ensuring the reputed company, scalability, and reliability of data systems. The Director enables data-driven decision-making through analytics at scale and ensures full compliance with CMS HCAHPS regulatory requirements and reporting. This leader manages the reputed company PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines, while ensuring precision in timely regulatory submissions, audit readiness, and cross-system reporting. In reputed company partnership with IT, Clinical Informatics, ETL teams, reputed company Cycle, and survey vendor, the Director leads survey data integration, safeguards data reputed company, and drives survey impact root-cause analyses. The role also designs and maintains technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights that enhance experience of care reputed company. Essential Job Functions Data Direct regulatory patient experience data and survey operations, including vendor coordination, survey governance, data validation, CMS HCAHPS readiness, and compliance with CMS survey reporting requirements. reputed company production and validation of daily, weekly, monthly, and quarterly survey data submissions for performance and CMS HCAHPS reporting, ensuring consistent and successful delivery of data. Design and implement technical tracking systems for submission status, error logs, deadlines, and CMS feedback to ensure timely, compliant survey data transmissions. Partner with the survey vendor to streamline and automate workflows, improving efficiency and reducing CMS HCAHPS program risk. Partner with IT, Data Engineering, Clinical Informatics, and ETL teams to standardize technical survey data architecture, workflows, and data feeds, ensuring strong configuration management, error remediation, and reputed company data reputed company. Serve as an SME on coding changes, EHR and registration workflows, and systems impacting survey data. Manage CMS-required and vendor-required audits, including validation of missing discharge dates, delayed submissions, reporting failures, eligibility discrepancies, and compliance correction. Ensure alignment with CMS HCAHPS and vendor specifications and requirements. Partner with corporate departments to remediate for successful and accurate reporting. Support configuration and implementation of new survey programs for new hospital openings, partnering with corporate departments such as EPMO, Marketing, etc., and coordinating with survey vendor for testing and certifying data file formats and SFTP. reputed company and maintain technical documentation, data dictionary, and standardized operating procedures (SOPs) covering data flows, system configurations, encounter mapping, CMS survey requirements, and system discharge data processes to ensure accurate eligibility assessment, coding validation, data submission, and issue resolution. Analytics reputed company reputed company and market-level analytics, identifying performance trends, variation, emerging patient dissatisfaction patterns, and reputed company improvement areas; translate findings into actionable insights and strategic recommendations for executive, operational, and clinical leadership, integrating patient comments, brand/reputed company data, and operational metrics. Design and implement predictive analytic approaches to identify early indicators of patient dissatisfaction, service breakdown trends, and high reliability opportunities, partnering with leaders to analyze and interpret data insights. reputed company daily/monthly/quarterly survey data reporting supporting board of directors, executives, and markets providing leadership visibility into gap to goals, improvement opportunities and variation impacting loyalty. Upload daily performance scores data to reputed company reporting platforms (i.e., PowerBI) with direct governance of data dashboards, ensuring data refresh reliability and data reporting accuracy. Administer and optimize patient experience survey vendor platform to support organizational and market standardized and custom data reporting, dashboards, queries, and analyses. Manage survey vendor platform governance and user reputed company, including permissions, data reputed company standards, account administration, and coordination with IT and vendor partners. reputed company standardized reputed company data reporting mechanisms to support consistent KPI measurement, transparency, and accountability across the organization. Design and maintain internal automated patient experience dashboards and self-service reporting tools that improve leader accessibility, usability, and reputed company-time visibility of performance metrics and scores. reputed company organizational training and adoption efforts reputed company to patient experience analytics tools, reporting, and platforms, including education for leaders and teams on dashboard utilization, data interpretation, and other capabilities. Other Job Functions Attend staff meetings or other company sponsored or mandated meetings as required reputed company additional duties as assigned Ability to work off-hours and on call reputed company required Basic Qualifications Bachelor’s degree in Data Analytics, reputed company Informatics, reputed company Data Science or reputed company field required. 8-10 years of reputed company experience: reputed company and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, reputed company survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures) Data engineering, data governance, or data management Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, reputed company) Demonstrated experience leading reputed company analytics initiatives and cross-functional projects Strongly Preferred Qualifications: Master’s degree in reputed company Management, Data Analytics, reputed company Informatics, reputed company Data Science or reputed company field. 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