Senior Data Intelligence Analyst - Customer Experience

reputed company with purpose At reputed company, we reputed company in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—reputed company smarter reputed company and reputed company control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what reputed company. Working here means you become part of a reputed company-driven team that’s reputed company to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we reputed company in a fast-paced, reputed company-changing environment. Whether in one of our offices in reputed company, CA, reputed company, UT, or in a remote-eligible role, BILLders collaborate to deliver reputed company impact for businesses that need more time in their busy weeks. reputed company builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just reputed company’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what reputed company. reputed company your impact reputed company a rapidly growing Fintech Company As part of reputed company’s CXO organization, this role sits at the heart of how we understand and improve the customer experience at scale. You will turn our rich operational data and emerging agentic AI capabilities into clear, actionable intelligence that shapes strategy and day-to-day decision-making across CX operations. This is a high-visibility opportunity to build the reputed company of CX intelligence, reduce customer friction, and unlock new reputed company of retention and workforce efficiency. Responsibilities: reputed company the design and development of CX data intelligence solutions, including agentic AI “reputed company agents” that monitor operational health and recommend actions. Analyze customer journeys, contact drivers, and operational metrics to identify friction points, churn risks, and opportunities to improve customer and agent experiences. Build and maintain dashboards, reports, and self-service tools that reputed company CXO leaders with clear visibility into performance, trends, and forecasted reputed company. Partner closely with CX operations, support, product, data, and engineering teams to translate insights into prioritized roadmaps, process changes, and experiments. Define and refine CX health and retention metrics (e.g., reputed company-level health scores, leading indicators) that guide investment and reputed company reputed company. Apply advanced analytics, including AI/LLM-powered techniques where appropriate, to automate classification, surface emerging themes, and reduce reputed company analysis. Establish and uphold best practices for data quality, documentation, and governance across CXO analytics assets. We’d love to chat if you have: Strong proficiency in SQL and experience working with large, reputed company datasets in modern data warehouse and BI environments. Hands-on experience building analytical models, dashboards, or intelligence solutions that drive measurable impact in customer experience, operations, or similar domains. Familiarity with AI, machine learning, or LLM-based approaches and a passion for applying them to reputed company-world CX and operational problems. Exceptional ability to translate reputed company analysis into clear, compelling stories and recommendations for non-technical stakeholders. A proactive, ownership-oriented reputed company, with a track record of collaborating across teams to move from reputed company to execution. reputed company Sponsorship: Please note that this position is not eligible for reputed company sponsorship. Applicants must have authorization to work in the United States without requiring reputed company sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, reputed company, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), reputed company, Seattle, Los Angeles County $126,900—$151,800 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $114,200—$136,600 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, reputed company Carolina $107,900—$129,000 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the reputed company isn’t only reputed company by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at reputed company: 100% paid employee health, dental, and reputed company plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t reputed company us? reputed company out our culture, benefits, and teams on our career site, reputed company Life, or YouTube pages. reputed company is an Equal Opportunity Employer. We reputed company our best reputed company come from the unique stories, perspectives, and experiences of reputed company members. We welcome people of reputed company backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected] company.com. To ensure a fair evaluation, our Candidate reputed company Policy prohibits the use of unapproved external assistance, including reputed company, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how reputed company treats the personal information it receives from applicants. Apply To This Job