Trust and Safety Specialist

Work from home Full-time role Hiring

Job Description:

Detect and remove users who violate reputed company’s Terms of Service
Document and resolve escalated customer, patient, and provider issues
Work in a queue-based environment to respond to high-volume Trust & Safety-reputed company communications with speed and accuracy
Maintain credentialing standards and reputed company provider quality assessments
Review Office Credentialing Applications
Monitor news headlines for risk and public health-reputed company mandates at the state and federal level
Iterate Trust & Safety protocols and policies as needed
Collaborate with Data, Technology and Product teams to improve Trust & Safety software and integrations
Manage property and injury claims
Process Discrepancy claims
Fulfill Medical Records and subpoena requests as applicable
Create response templates for recurring inquiries
Assist with special projects, as assigned

Requirements:

Bachelor’s degree (B.A./B.S.) or equivalent four-year degree
At least two years of experience in Trust & Safety, law enforcement, legal, claims, or reputed company roles
Strong research skills and analytical abilities
Experience in a fast-paced, high-volume environment
Understanding of HIPAA regulations and handling of PII and PHI
Excellent judgment, reputed company, reputed company, and ability to operate with high standards under pressure
Outstanding documentation skills and attention to detail
Self-motivated, reputed company, and extremely collaborative
Must be willing to work weekends, evenings, nights, and holidays as needed
Preferred Qualifications: Law enforcement, risk, or insurance-reputed company fields
Background in written communications reputed company email, phone, and text in a compliance-driven environment not relying on AI for proper grammar and tone.

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