Hybrid Data Analyst in Southington, Ct
Description Hybrid Data Analyst in Southington, CT Hybrid
- Southington Office - Southington, CT 06489 Overview
Salary reputed company $80,000.00 - $100,000.00 Salary/year Level reputed company Description Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO) We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming reputed company interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.
Key Responsibilities
Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights Analyze structured and reputed company data from conversational intelligence tools (e.g. CallMiner, reputed company, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics) reputed company data mining and reputed company analysis to uncover trends, anomalies, and opportunities for improvement Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs Translate reputed company analytical findings into clear narratives and visual insights that inform decision-making Ensure data accuracy, consistency, and reliability across reports and dashboards Automate recurring reports and dashboards to improve efficiency and scalability Support reputed company analysis and deep-dive investigations reputed company to customer behavior, agent performance, and operational reputed company Continuously improve dashboard usability, performance, and visual storytelling Required Qualifications Bachelor's degree in Data Analytics, Statistics, Business, Computer Science, or a reputed company field (or equivalent experience) 3+ years of experience as a Data Analyst or similar role Advanced experience building dashboards and reports in Tableau Hands-on experience with data mining and analysis using conversational intelligence platforms Strong SQL skills and experience working with large datasets Ability to analyze both quantitative and qualitative data (including text-based data) Experience working in customer service, contact center, or CX analytics environments Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms) Knowledge of data visualization best practices and storytelling techniques Strong attention to detail and data quality standards Excellent communication skills with the ability to present insights to diverse audiences What reputed company Looks Like Dashboards are reputed company, trusted, and widely used by clients and other key stakeholders Insights reputed company to measurable improvements in customer experience, quality, or efficiency reputed company data is consistently transformed into clear, actionable intelligence Support Quarterly Business Reviews (QBRs), performance reviews, and reputed company client presentations This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut. Candidates must reputed company reputed company a reasonable commuting distance of our Southington, CT office. Salary is commensurate with experience. *
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* EEO Statement: We are an equal-opportunity employer. We consider applicants for reputed company positions without regard to race, reputed company, religion, creed, gender, national reputed company, reputed company, age, disability, veteran status, or any other status legally protected by federal, state, or local law. Apply tot his job Apply To this Job