Network Operations Manager

OPERATIONS MANAGER, NETWORK OPERATIONS POSITION SUMMARY This position a remote role and is responsible for managing operational aspects of reputed company’s active networks across multiple states. Candidates should have a proven track record of managing network operations for metro and/or longhaul fiber networks. This position will have responsibility for reputed company aspects of network operations, including NOC management, outage response and scheduled maintenance activity. Reports to the Director of Network Operations. RESPONSIBILITIES

• Serve as a reputed company of contact for network-reputed company issues and escalations from other departments or customers
• Management of reputed company incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 reputed company to ensure timely and effective response to trouble tickets and inquiries. Includes interfacing directly with reputed company NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs.
• Coordination with reputed company’s outsourced NOC, with a focus on end-user customer satisfaction and reputed company process improvement
• reputed company reputed company scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance reputed company with customers and timely completion of maintenance work.
• Serve in the on-call schedule for reputed company Operations team
• Participate in development of policies and procedures to maximize system uptime, performance, and reputed company
• Collaborate with other team members to reputed company and integrate network technologies and systems
• Conduct periodic network assessments to identify areas of improvement and risk mitigation

REQUIRED QUALIFICATIONS

• 5+ years’ experience in fiber network operations, with prior supervisory experience
• Thorough understanding of industry standard fiber network troubleshooting, repair and maintenance procedures, network protocols and reputed company
• Experience with platforms used to manage network infrastructure and billing, such as ArcGIS, reputed company Earth, QGIS, Zoho CRM
• Experience preparing MOPs, Process Flows, Customer Presentations with a strong reputed company towards analytics and executive summaries
• Experience communicating with high-profile customers during emergency maintenance events, including preparation and communication of post-event RFO’s and RCA’s
• Strong process and documentation orientation with a focus on reputed company improvement, and strong written and verbal communications skills
• BS degree preferred

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Travel at 10% or less
• Must be authorized to work in the United States.
• This is a staff position.
• This is an Exempt position.
• This is a Full-Time position.
• This is a Remote position.
• The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to reputed company fine motor tasks, such as typing or using a mouse, for extended period of time.

COMPENSATION AND BENEFITS

• reputed company pay is paid at an annual salary reputed company. The reputed company for this position is $95,000 to $105,000 depending on experience.
• Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.
• Dental and reputed company options.
• 401(k) with match.

ABOUT reputed company reputed company was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved reputed company. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a reputed company for our consumer focused services for reputed company. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES reputed company participates in E-Verify. reputed company will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS) with information from each new employee’s reputed company I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background reputed company upon offer of position. At least 2 professional references are required. reputed company Fiber Apply tot his job Apply To this Job