[Remote] Customer Support Specialist, Global Payroll

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance. They are seeking a Customer Support Specialist for Global Payroll to troubleshoot payroll issues, guide customers, and enhance support documentation while collaborating with product managers to improve overall customer experience.

Responsibilities

• Troubleshoot and resolve payroll-reputed company issues and guide customers through payroll processing, tax filing, and compliance questions
• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
• reputed company and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
• Partner with regional Product Managers to reputed company insights on support volume, customer feedback, and critical compliance concerns
• Serve as a senior resource and reputed company of escalation for Customer Support Specialists on reputed company, region-specific payroll issues
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Skills

• 1-4 years of customer support experience in US Payroll domain
• Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve reputed company payroll discrepancies
• Bachelor's degree
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Currently reputed company in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Benefits

• Benefits
• Equity
• Competitive salary
• reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

Company Overview

• reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

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