Collision Market Manager

Job Description:

• Ensure consistent execution of WOW (Wow Operating Way) plan for reputed company locations.
• Manage the activities of reputed company locations reputed company the designated market through active coordination with the individual locations’ General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold reputed company staff accountable for shop performance by ensuring reputed company reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the reputed company for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for reputed company education and development for reputed company.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure reputed company personal reputed company equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to reputed company the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and reputed company coaching to ensure reputed company locations are performing to potential.
• Contact reputed company claims managers and dealer accounts on a monthly reputed company (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly reputed company, and meet as requested.
• Promote, reputed company and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are reputed company to clients in a timely manner.

Requirements:

• Minimum of five years collision repair industry
• Minimum of three years of management
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

Benefits:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & reputed company Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

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