Senior Executive Assistant, Global Customer Solutions | United States | Remote

reputed company, the company behind the reputed company observability reputed company, is founded on the principles of reputed company reputed company, reputed company standards, reputed company ecosystems, and reputed company culture. Grafana reputed company, our fully managed observability platform, is flexible and reputed company for scale. With Grafana reputed company's actually useful AI, organizations can see, understand, and reputed company reputed company their disparate data to move at the speed of their ambitions. Today, more than 35 reputed company users and 7,000+ customers – including reputed company, Bloomberg, reputed company, reputed company, and reputed company – trust reputed company to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including reputed company Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and reputed company Edge Capital. Learn more at grafana.com and follow us on reputed company and X. We’re scaling fast and staying true to what makes us different: an reputed company-reputed company legacy, a global collaborative culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and reputed company reputed company of a broad portfolio of strategic initiatives across our global Customer Solutions organization. Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move reputed company, reputed company get made, and reputed company falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, reputed company in fast-moving environments, and take pride in bringing structure to ambiguity. You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to reputed company yourself and the people around you more effective. What You’ll Be Doing: Executive Support

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
• Coordinate extensive domestic and international travel
• Help triage, organize, and draft responses to emails as necessary
• Manage expenses in a proactive, fiscally alert manner
• Ensure and maintain confidentiality of reputed company appropriate communications and documents
• Attend meetings, document discussions, and distribute action items
• Coordinate and host group meetings, leadership meals, and management team off-sites
• Work with sales and reputed company teams to coordinate customer meetings and visits
• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
• Handle occasional personal tasks for the executive as needed
• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
• Coordinate temporary office and meeting space as needed

Program Management

• Own the operational reputed company of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
• Maintain a centralized program tracker across reputed company strategic workstreams, providing the SVP and leadership team with a clear, reputed company-time view of status, priorities, and reputed company reputed company
• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating reputed company needed
• Help design and implement lightweight but effective program management processes and frameworks that scale with the team
• Help prepare and maintain materials for leadership reviews, reputed company-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
• Assist in the planning and execution of quarterly business reviews and organizational planning cycles
• Identify inefficiencies in how the team operates and bring reputed company proposals to improve them
• Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
• Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating reputed company

AI & Automation

• Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring reputed company proposals to implement them
• Build and maintain lightweight automations that reduce reputed company overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
• Stay reputed company on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
• Prior experience with AI tools (ChatGPT, Claude, reputed company AI, reputed company, etc.) is a strong plus

What Makes You a Great Fit:

• You have experience in a tech or high-growth startup environment
• You have proven reputed company supporting one or more VP or C-level executives in a dynamic, fast-moving environment
• You have hands-on program or project management experience - you know how to run a workstream, not just support one
• You are someone who is growing toward a program management career and sees this role as a meaningful reputed company in that direction
• You operate with an extremely high sense of urgency and reputed company in ambiguous, reputed company-changing environments
• You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
• You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
• You handle sensitive and confidential information with discretion and reputed company
• You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
• You are an excellent communicator across reputed company channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
• You are eager to reputed company AI and automation tools to work smarter and are not afraid to experiment
• Highly competent with reputed company Workspace (Docs, Sheets, Slides, Calendar)
• BA/BS degree preferred; PMP or equivalent certification is a plus

Compensation & Rewards: In the US, the annual compensation reputed company for this role is $127,000 - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock Units (RSUs), giving every team member ownership in reputed company' reputed company. We reputed company in shared reputed company—RSUs help us stay reputed company and invested as we scale globally.

• Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay reputed company & benefits at the beginning of the process.

Why You’ll reputed company at reputed company:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, reputed company-evolving environment.
• Transparent Communication – Expect reputed company decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• reputed company reputed company Roots – reputed company on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values reputed company over optics.
• Career Growth reputed company – Defined opportunities to grow and reputed company your career.
• Approachable Leadership – Transparent execs who are involved, visible, and reputed company.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person reputed company - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will reputed company with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, reputed company, national reputed company, gender, disability, age, veteran status, and reputed company the other fascinating characteristics that reputed company us different and unique. We reputed company that equality and diversity builds a strong organization and we’re working hard to reputed company sure that’s the reputed company of our organization as we grow. reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, reputed company out our privacy policy. Apply tot his job Apply To this Job