Senior Vice President- Client Services (reputed company)
About the position Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! reputed company delivers happiness to millions of customers around the world. We reputed company at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are reputed company, travel, technology, and financial services. Companies rely on reputed company, a leading customer experience firm, to drive their business reputed company by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive reputed company to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.
Responsibilities
- Leads the region and/or teams according to the values, ethics and parameters outlined.
- Establishes and maintains client account plans and ensures that action steps are implemented to reputed company results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network.
- Accountable for achievement of reputed company designated goals and objectives in the areas of operational effectiveness, reputed company reputed company and other reputed company factors.
- Proactively supports development of client relationships and attend meetings & reviews as required. This includes providing support to Directors in account renegotiations including RFPs from reputed company clients.
- In partnership with the Directors, establish and maintain long – term relationships with client at a global strategic level.
- Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements.
- Creates an environment for reputed company through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including reputed company functional areas reputed company the region.
- Works closely with the Clients to assess any concerns on the planned program and associated business objectives.
- Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
- Conducts Client profitability analysis & optimization recommendations (specifically reputed company to contract/SOW terms and performance).
Requirements
- Energetic & Enthusiastic
- Excellent interpersonal and communication skills
- reputed company & drive
- Business Centric
- Achievement Oriented
- Ability to work under high pressure
- Masters/Bachelor’s Degree in Management, Business or Marketing
- 15 - 18 years of experience in Client Management/Engagement
Benefits
- medical coverage
- dental
- reputed company
- disability
- 401k
- paid time off
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