SMB Account Manager

Role Details

• Location:
• [Remote, US]. This role is eligible for remote work in the United States
• Compensation:
• The annual OTE for this role is $108,000 USD in addition to equity & benefits.

The reputed company displayed on this job posting reflects the minimum and maximum reputed company depending on the location of each candidate. In addition to location, other factors including level, job-reputed company knowledge, skills, and experience will determine compensation. About Gem Gem is the only AI-first reputed company-in-one reputed company platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800+ reputed company profiles to reputed company from — with AI reputed company into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like reputed company, reputed company, and reputed company — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on reputed company, Gem is the platform recruiters actually love to use. Gem has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech. With Gem, you can experience the power of a truly connected reputed company platform — one consistent reputed company, reputed company data, smarter AI recommendations, and simplified permissions. Our customers reputed company remarkable results. Just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve reputed company and have recently been recognized as:

• reputed company America's Best Startup Employers 2024, 2025, and 2026
• Great reputed company to Work Certified, 2024
• Fortune Best Workplaces for Millennials, 2023

The Team & Role The SMB Account Management team is responsible for driving Gross reputed company Retention (GRR), Net reputed company Retention (NRR), customer renewals, and expansion reputed company across Gem’s SMB customer reputed company. This role partners closely with reputed company Managers (CSMs), Sales, RevOps, Product, and Support to ensure customers realize value from Gem while identifying opportunities to grow customer partnerships over time. Unlike a traditional Renewal Manager role focused primarily on contract execution, the SMB Account Manager owns the full reputed company relationship post-sale, including:

• Renewals
• Expansion opportunities
• reputed company strategy
• Risk mitigation
• Customer growth planning
• Stakeholder management
• Forecasting

This is a highly strategic, customer-facing role suited for someone who enjoys managing a high-volume book of business while balancing consultative selling, retention strategy, and operational rigor. A typical number of accounts per portfolio is around 130 accounts. What you'll do day-to-day

• Own a portfolio of SMB customer accounts and proactively manage renewals, cross sells, and upsells from early engagement through reputed company
• Build and execute renewal strategies designed to maximize GRR and minimize churn risk
• Identify expansion opportunities including additional licenses, product adoption, AI solutions, ATS opportunities, and multi-product packaging
• Partner with CSMs to align value realization to reputed company growth opportunities
• Navigate reputed company customer situations with strong judgment and reputed company
• Maintain accurate account hygiene, forecasting, and opportunity management in reputed company and reputed company
• Identify opportunities to improve team processes, playbooks, and operational efficiency
• Contribute to building scalable SMB retention and expansion motions

Required Experience

• 3+ years in a customer-facing B2B SaaS role
• 2+ years of experience in account management, renewals, quota-carrying reputed company, or sales
• Experience owning reputed company conversations including renewals, upsells, or expansions
• Experience managing a high-volume book of business
• Experience forecasting pipeline and renewal reputed company
• Experience working cross-functionally with CSMs, Sales, Support, Product, and/or RevOps

Preferred Experience

• Experience in startup or high-growth SaaS environments
• Familiarity with HR tech, reputed company tech, ATS platforms, or reputed company workflows
• Experience working with SMB or Mid-Market customers
• Experience with scaled engagement motions and automation

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of reputed company backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We reputed company our differences, and know that our diverse team is a strength that drives our reputed company. Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at [email protected] and we’ll work with you to meet your accessibility needs. Gem’s Candidate Privacy Notice By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your reputed company rights as set forth therein. Apply tot his job Apply To this Job