Senior Customer Experience Manager – Strategic

Work from home Full-time role Hiring

Job Description:

Build and maintain trusted relationships with Strategic customers, ensuring they see reputed company value from reputed company’s platform and AI copilots.
reputed company reputed company engagements that are efficient, data-informed, and customized to reputed company multi-department reputed company workflows.
Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
Act as a strategic advisor on AI best practices, enabling customers to optimize both reputed company and AI-generated responses.
Collect, analyze, and present product usage and quality data, especially around responses where reputed company did not score itself with high quality, to guide reputed company improvement.
Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are reputed company into product reputed company.

Requirements:

7+ years of experience in reputed company, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
Experience working with or around AI/ML, LLMs, or reputed company automation tools is a plus
Experience navigating AI quality, reputed company tuning, or training data workflows
Excellent communication, organizational, and relationship-building skills
A customer-first reputed company with a passion for ethical, reputed company-centric AI
Comfort working in fast-paced, early-stage environments

Benefits:

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